What are the responsibilities and job description for the Help Desk Analyst - HDA25-34585 position at NavitsPartners?
Job Title: Help Desk Analyst
Location: Harrisburg, PA
Position Type: Contract (6 Months)
Work Arrangement: Hybrid (5 days onsite / 5 days remote)
Pay Rate: $20 per hour
Position Overview
"Navitas Partners, LLC" is seeking a reliable and customer-focused Help Desk Analyst to support end users in a call center environment. This role involves providing first-level technical assistance, resolving common application and login issues, and escalating complex problems to Tier 2 support when necessary. The position follows a hybrid schedule after completion of initial training.
Work Schedule
Shift Options:
8:00 AM – 4:30 PM or
8:30 AM – 5:00 PM
Training will be conducted onsite. Once fully trained, the candidate will transition into the hybrid work schedule.
Key Responsibilities
Provide first-level technical support via phone and email in a call center environment.
Assist users with login issues, password resets, and application navigation.
Analyze and troubleshoot business application-related problems.
Identify whether issues are hardware-related or application-related and document them in the tracking system.
Escalate unresolved or complex issues according to established procedures.
Guide users through step-by-step problem resolution.
Utilize technical databases, documentation, and peer collaboration to research and resolve issues.
Maintain accurate records of work activities and time spent.
Communicate clear and timely status updates to users and stakeholders.
Support system changes, upgrades, and new product implementations as needed.
Adhere to quality standards and operational procedures.
Work collaboratively within a team environment and complete assigned tasks efficiently.
Required Skills & Qualifications
Strong verbal and written communication skills.
Experience providing technical support in a help desk or call center environment.
Basic understanding of computer hardware, software, and business applications.
Ability to follow troubleshooting procedures and escalation protocols.
Strong customer service and problem-solving skills.
Ability to manage multiple tasks and work in a structured environment.
For more details reach at resumes@navitassols.com
About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Salary : $20