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eBuilder Technician (Level 1 Specialist)
Work Arrangement: Hybrid (onsite/offsite as coordinated with Project Manager)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Contract Duration: 12 months
Position Overview
We are seeking an eBuilder Technician (Level 1 Specialist) to support an Engineering Records and Document Management function. This role provides day-to-day administrative and technical support for an enterprise construction and capital project management platform. The specialist will serve as first-level technical support for internal and external users and assist with system administration, workflow maintenance, reporting, and user training.
Key Responsibilities
Provide daily eBuilder system maintenance and administrative support.
Serve as Level 1 technical support for end users, resolving common access, workflow, and document-related issues.
Support internal and external stakeholders, including engineering staff, project teams, vendors, and contractors.
Assist users with account access, project permissions, workflow overrides, troubleshooting, and document uploads/downloads.
Escalate complex issues to higher-level support and create service tickets as needed.
Act as a point of contact between program leadership, engineering teams, and document control administrators.
Perform core administrative tasks including project setup, user provisioning, template maintenance, and mail merge updates.
Support document folder structure configuration and user permission compliance.
Assist with data transfers between project tracking systems and eBuilder.
Support implementation of system enhancements such as updates to data fields, dashboards, reports, templates, and workflows.
Participate in documenting user requirements, use cases, and acceptance criteria for new processes.
Assist with system testing and user acceptance activities.
Maintain and update reporting fields related to project lifecycle milestones and status tracking.
Troubleshoot workflows to ensure proper configuration and compliance with user permissions.
Prepare program- and project-level reports and dashboards, including key performance metrics.
Deliver in-person and virtual training to system users and update training documentation as needed.
Serve as backup support for general Engineering help desk activities as part of the applications support team.
Required Qualifications
Bachelor’s degree from an accredited institution.
Strong analytical and conceptual problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint).
Hands-on experience using eBuilder or similar construction/project management platforms.
Required Soft Skills
Self-motivated with the ability to manage multiple priorities and meet deadlines.
Ability to work independently with minimal supervision.
Adaptable and responsive in a dynamic project environment.
Preferred Qualifications
Administrator-level experience with eBuilder.
Experience supporting construction project management, document management, and financial reporting systems.
Familiarity with Enterprise Content Management platforms (e.g., SharePoint, OpenText).
Experience developing or supporting Microsoft Power BI reports and dashboards.
Prior experience working with large public-sector or utility organizations is a plus.