Systems Analyst 3 (CAPPS Technical Oversight Analyst) - SA 26-06749

Job Title: Systems Analyst 3 (CAPPS Technical Oversight Analyst)
Category: Applications / Software Development
Location: Austin, TX (Remote with potential onsite as required)
Duration: Up to 1,920 hours
Contract Term: Initial term with up to two (2) optional one-year renewals (through FY2029)

Position Overview

We are seeking a highly experienced Systems Analyst 3 (CAPPS Technical Oversight Analyst) to support a statewide enterprise financial system program. This role involves providing advanced technical oversight, consultative services, and system support for a large-scale ERP environment that includes HR/Payroll, Financials, and ancillary systems.

The ideal candidate will possess deep expertise in enterprise systems, strong technical and functional analysis capabilities, and experience supporting complex, multi-agency environments.

Key Responsibilities

• Provide advanced technical consulting and oversight for enterprise financial systems and related applications.
• Ensure requirements, development, and testing activities align with established system development lifecycle (SDLC) standards, procedures, and coding guidelines.
• Review and validate functional and technical designs, identifying risks, gaps, and dependencies.
• Analyze business processes and system workflows to ensure alignment with ERP solutions.
• Develop and execute test scenarios and validation strategies.
• Review and validate code compliance and support migration readiness activities.
• Support and maintain an ITIL-compliant service desk application, including configuration, troubleshooting, and system monitoring.
• Provide Level 2 service desk support, including advanced troubleshooting and issue resolution.
• Perform root cause analysis and support incident management, including participation in major incident response processes.
• Ensure all digital systems and content meet accessibility standards (WCAG 2.1).
• Support data integration, reporting, and API connectivity across systems.
• Participate in disaster recovery, system upgrades, and testing activities.
• Develop and maintain technical documentation and knowledge repositories.
• Collaborate with vendors and internal teams to ensure alignment with contractual and technical requirements.
• Conduct presentations and provide updates to stakeholder groups and user communities.
• Participate in audits and ensure compliance with security, availability, and data integrity standards.
• Support governance processes, including compliance reviews and baseline validations.

Required Qualifications

• 10 years of experience supporting Texas state government or public sector environments.
• 10 years of experience in technical support of enterprise application systems.
• Extensive experience in:
  • Strategic planning and roadmap development
  • Technical project management
  • Executive-level presentations and stakeholder communication
  • Interpreting contracts and enforcing vendor accountability
• Strong knowledge of:
  • Data integration, data quality, and SDLC methodologies
• Hands-on technical expertise with:
  • PeopleSoft FSCM or HCM 9.2
  • PeopleTools, PeopleCode, Application Designer
  • SQL, PS Query, SQR, Application Engine
  • Oracle 11 or higher
• Experience supporting large-scale production environments across multiple agencies.
• 8 years of experience with IT service desk operations and ITIL framework.
• 3 years of experience supporting ITIL-compliant service desk tools (e.g., BOSSDesk or similar).

Preferred Qualifications

• Experience with enterprise software and hardware management best practices.
• Prior experience supporting statewide financial systems.
• Experience developing technical specifications for IT procurements.

Key Skills

• Enterprise Systems Analysis (ERP / PeopleSoft)
• Technical Oversight & Governance
• ITIL Service Management (ITSM / ITAM)
• Data Integration & System Architecture
• Incident & Problem Management
• Stakeholder Communication & Leadership
• Security, Compliance & Accessibility Standards

For more details reach at resumes@navitassols.com.

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.