What are the responsibilities and job description for the IT Support Engineer position at Navitas Semiconductor?
Job Purpose
Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.
Key Responsibilities And Duties
Requirements:
Basic
Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.
Key Responsibilities And Duties
- Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution
- Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
- Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
- Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
- Install, configure, and troubleshoot software applications and endpoint management tools
- Follow workflow in accordance with quality standards
- Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Document solutions, create knowledge base articles, and maintain standard operating procedures
- Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues
- Identify recurring issues and recommend process or system improvements
- Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
- Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
- Any and all other duties, as assigned
- Advanced troubleshooting skills across Windows and macOS, Microsoft 365 / MS Office, and common business applications
- Strong proficiency with computers and all MS Office / Microsoft 365 products
- Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
- Experience using AI-powered tools (e.g., Microsoft Copilot, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
- Demonstrated ability to manage a myriad of demands and prioritize effectively
- Strong analytical and problem-solving skills
- Maintains accountability for actions (ownership of work)
- Extremely reliable with the ability to champion tasks
- Excellent written and verbal communication skills
Requirements:
Basic
- 3 years of experience in an IT Help Desk, desktop support, or technical support position
- Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments
- 25% Travel Required
- BS in computer science, computer engineering, or a similar discipline
- 5 years of experience in an IT Help Desk position
- Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
- Scripting experience with PowerShell, VBScript, or JavaScript is a plus