What are the responsibilities and job description for the IT Help Desk Specialist | Microsoft 365 | Windows Support | Active Directory | Desktop Support position at Navitas Partners, LLC?
Job Title: IT Help Desk Specialist
Location: 6310 Hillside Ct., Columbia, MD 21046 (Onsite)
Job Type: Full-Time | Permanent
Schedule: Monday–Friday | 8:30 AM – 5:00 PM (On-Call Support Required)
Job Summary
We are seeking an experienced IT Help Desk Specialist to provide technical support for end users across the organization. The ideal candidate will have hands-on experience supporting Microsoft 365, Windows operating systems, desktop/laptop hardware, printers, and network connectivity while delivering exceptional customer service.
Key Responsibilities
- Provide Level 1/Level 2 technical support via phone, email, remote assistance, and in person.
- Troubleshoot and resolve hardware, software, operating system, printer, and network issues.
- Install, configure, and maintain desktops, laptops, peripherals, and software applications.
- Support users with Microsoft 365 / Office 365, including:
- Outlook
- Microsoft Teams
- OneDrive
- SharePoint
- Create, manage, and troubleshoot user accounts and permissions in Active Directory (preferred).
- Configure Windows devices and perform OS installations, upgrades, and updates.
- Diagnose and resolve LAN, VPN, Wi-Fi, printer, and peripheral connectivity issues.
- Maintain accurate documentation and update help desk tickets.
- Assist with IT projects, equipment deployments, and technology rollouts.
- Deliver excellent customer service while ensuring timely issue resolution.
Required Qualifications
- 1–5 years of IT Help Desk or Desktop Support experience.
- Bachelor's degree in Information Systems or a related field (or equivalent technical experience).
- Strong experience supporting Windows 10/11 environments.
- Hands-on experience with Microsoft 365 / Office 365 applications.
- Experience supporting Outlook, Teams, OneDrive, and SharePoint.
- Knowledge of Active Directory user administration (password resets, account management, group memberships) is preferred.
- Experience troubleshooting desktop hardware, software, printers, and network connectivity.
- Excellent communication, troubleshooting, and customer service skills.
- Ability to work independently and as part of a collaborative IT team.
Preferred Skills
- Google Workspace experience.
- macOS support.
- VoIP support.
- Audio/Visual equipment support.
- Help desk ticketing systems (Kayako, ServiceNow, Jira, Zendesk, etc.).
- Google Apps Script knowledge is a plus.
Preferred Certifications
- CompTIA A
- CompTIA Network
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Technology Associate (MTA)
Additional Requirements
- Valid Maryland Driver's License with a good driving record.
- Ability to lift up to 50 lbs.
- Willingness to work occasional evenings, weekends, and participate in an on-call rotation.
Required Technical Skills
- Microsoft 365 / Office 365
- Outlook
- Microsoft Teams
- OneDrive
- SharePoint
- Windows 10/11 Support
- Active Directory (preferred)
- Desktop & Laptop Support
- Hardware & Software Troubleshooting
- Printer Support
- LAN/Wi-Fi/VPN Connectivity
- Customer Service & Help Desk Support