Customer Service Representative

About the Role:

At Navitas Credit, our success is built on the strength of our people. We are guided by superior knowledge, a passion for delivering quality service, and the trust we have earned from our indirect and direct partners, as well as our team members.

We are seeking a Customer Service Representative, to assist external and internal customers with questions and concerns, while providing superior customer service and ensuring accuracy. Will be involved in various functions such as insurance, assumptions, name changes, document vaulting, system maintenance, daily reports, return mail and other duties as assigned. This position is onsite in our Columbia, SC office, and reports directly to the Customer Service Manager.

Duties and Responsibilities

• Answer customer inquiries (written and verbal) and resolve issues, using knowledge and efficiency, with a focus on customer satisfaction, effective communication and problem-solving.
• Execute documents and transfer to proper parties.
• Process contract and customer maintenance, such as
  • Contact, billing and equipment changes;
  • Payment methods and payment misapplication;
  • Name changes and contract assumptions;
  • Returned mail.
• Assist customers with questions concerning insurance.
• Assign contracts to applicable third parties.
• Notate all activities in the primary system of record.
• Special projects and other duties as assigned.

Education and Experience:

• Associate’s Degree (A.A.) or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Computer skills required: Lease accounting software; Spreadsheet software (Excel); Word Processing Software (Word); and Electronic mail software (Outlook).
• Effective communicator, both verbally and written
• Well organized
• Good listening skills
• Excellent telephone etiquette

Position Type:

• This is a full-time position.
• Position requires schedule flexibility to work overtime as needed.

Disclaimer and Working Environment:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

This position description is intended to describe the essential functions and general nature of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or remove duties and responsibilities at any time consistent with business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This position is classified as primarily sedentary and generally requires prolonged periods of sitting, as well as occasional standing, walking, bending, reaching, stooping, and use of hands and fingers to operate office equipment. The position may occasionally require lifting, carrying, pushing, pulling, or moving items weighing up to 20 pounds.