What are the responsibilities and job description for the 25-6040: Service Delivery & Support Manager - DC Metro position at Navitas Business Consulting, Inc.?
Service Delivery & Support Manager
Job ID: 25-6040
Clearance: Minimum Secret clearance with ability to obtain TS/SCI
Location: DC Metro
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:
The Service Delivery & Support Manager is responsible for overseeing the delivery of IT services across a cross-functional environment, ensuring that operations meet performance, compliance, and customer satisfaction requirements. This role requires strong leadership to manage service operations, coordinate teams, and implement continual improvements aligned with ITIL and DoD standards. The manager will work closely with program leadership and customers to ensure service excellence and operational effectiveness.
Responsibilities will include but are not limited to:
Job ID: 25-6040
Clearance: Minimum Secret clearance with ability to obtain TS/SCI
Location: DC Metro
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:
The Service Delivery & Support Manager is responsible for overseeing the delivery of IT services across a cross-functional environment, ensuring that operations meet performance, compliance, and customer satisfaction requirements. This role requires strong leadership to manage service operations, coordinate teams, and implement continual improvements aligned with ITIL and DoD standards. The manager will work closely with program leadership and customers to ensure service excellence and operational effectiveness.
Responsibilities will include but are not limited to:
- Manage and deliver IT service operations in a cross-functional environment in alignment with contract requirements.
- Oversee service delivery to ensure compliance with SLAs, KPIs, and performance objectives.
- Lead teams to maintain high-quality service support across enterprise environments.
- Implement and track service operation improvements to enhance efficiency and effectiveness.
- Ensure compliance with ITIL best practices, DoD frameworks, and program requirements.
- Collaborate with stakeholders, including government customers, to resolve escalations and identify process improvements.
- Provide reporting on operational performance, risks, and service delivery outcomes.
- Experience managing and delivering IT service operations in a cross-functional environment
- ITIL Certification
- Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A , CompTIA Network , SSCP, CAP, GISF, GSLC, CompTIA Security )
- Experience managing and delivering service operation improvements in functions and processes
- Certified Cloud Security Professional (CCSP)