What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Navin Jiwnani - State Farm Agent?
Benefits:
- License Reimbursement
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Join Our High-Performing Team in Greenbrook!
Navin has proudly served the Greenbrook community as a State Farm Agent for over 30 years. Our agency is built on a foundation of experience, mentorship, and a strong drive for growth. With a team of 6–7 professionals, we are a close-knit group of highly motivated individuals who are committed to personal development and collective success.
We are an established, growth-oriented agency looking for team members who are self-motivated, entrepreneurial, and driven to succeed. Our culture is built on results, mentorship, and a passion for helping others thrive in their careers.
If you’re ready to bring your ambition and energy to a team that values success, growth, and development, we’d love to hear from you!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Navin Jiwnani - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish Preferred