What are the responsibilities and job description for the Destination Expert position at navigatrgroupinternal?
About the Role
We’re looking for an experienced professional with a passion for travel and strong sales acumen. In this full-cycle consultative sales role, you will guide prospective clients from the first discovery call to post-travel follow-up—turning interest into commitment, and bookings into lifelong relationships.
This is not a transactional or call center role. It’s about high-touch engagement, thoughtful storytelling, and a deep understanding of how to personalize every client journey with care and precision.
What You’ll Do:
- Lead in-depth discovery conversations to understand each client’s travel goals, style, and preferences
- Design bespoke itineraries in collaboration with our in-destination teams
- Present proposals with confidence, uses storytelling to build excitement for clarity in Kensington's unique offerings
- Guide clients through the booking process and provide seamless communication throughout
- Act as a trusted travel advisor before, during, and after client journeys
- Follow up post-travel to gather feedback, drive referrals, and foster loyalty
What You’ll Need:
- 2 years of consultative sales experience, ideally with luxury or high-ticket clients
- Proven ability to close complex sales cycles and exceed revenue targets
- Deep passion for travel and strong destination knowledge with a desire to help others explore the world
- Polished, articulate communicator with emotional intelligence and active listening skills
- Strong organization and high attention to detail to manage multiple journeys simultaneously
- A self-motivated and performance-driven approach without resorting to hard selling
- Comfortable in a dynamic, fast-paced, collaborative environment
- Experience in luxury travel or hospitality is an asset
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.