What are the responsibilities and job description for the Business Travel Consultant position at navigatrgroupinternal?
About the Role:
Are you passionate about delivering excellent service in a fast-paced, dynamic environment? We’re looking for a Business Travel Consultant to support our corporate customers with seamless corporate travel arrangements. As a Business Travel Consultant, you’ll handle the end-to-end travel experience, ensuring that each trip is smooth, cost-effective, and aligned with our corporate travel policies.
This role requires a sharp eye for detail, expert-level travel knowledge, and a commitment to providing outstanding customer service. Normal business hours are Monday – Friday 8:30am-8:30pm EST.
What You’ll Do:
- Coordinate complex domestic and international travel itineraries for corporate customers.
- Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
- Monitor and respond to urgent changes, cancellations, and rebooking with speed and professionalism.
- Offer expert guidance on travel documentation, visa requirements, and travel advisories.
- Proactively identify cost-saving opportunities and negotiate better travel solutions.
- Manage unused ticket credits which include processing name changes
- Group air booking working off shared excel, Smartsheet’s, etc.
What We’re Looking For:
- 3 years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
- Proficiency with GDS systems (Sabre, or similar).
- Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
- Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
- Exceptional organizational, communication, and multitasking skills.
- Discretion, poise, and professionalism under all circumstances.
- Exceptional communication and customer service skills, especially under pressure.
- Ability to multitask, problem-solve, and stay calm in high-stakes situations.
- Strong attention to detail and a proactive mindset.
- Knowledge of BSP and ARC ticketing.
- Bi-lingual (English/French) a plus.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.