What are the responsibilities and job description for the Collections Specialist position at Naviga?
About Our Client
Our client is a prestigious law firm, headquartered in Chicago, IL, and London, England, is known for its multi-billion-dollar operations, employing over 3,600 lawyers worldwide. The firm fosters a culture of collaboration, high standards, and professional growth. This is a unique opportunity to work in a fast-paced environment that values problem-solving and innovation while supporting some of the top professionals in the legal industry. Naviga Recruiting & Executive Search is proud to partner with a leading global business law firm to find a collaborative, results-oriented Legal Executive Assistant to join their team.The Opportunity
This is a temp-to-hire opportunity for a detail-oriented professional to join the collections team in a fully remote capacity. Reporting to the Sr. Collections Manager, you will play a critical role in supporting financial and administrative functions, including client onboarding, payment processing, and financial reporting. The role follows a standard schedule of Monday through Friday, 8:30 am – 5:00 pm EST.
What You Will Do
- Client Onboarding Support: Assist in gathering financial documents and setting up new client profiles while ensuring compliance with procedures.
- Payment Processing & Research: Handle credit card payments, verify transactions, investigate discrepancies, and track missing transactions.
- Financial Reporting: Run and analyze reports regarding outstanding balances and collections activity to provide management insights.
- Refund Management: Prepare and submit documentation in Chrome River to process client overpayment refunds.
- Vendor Management: Complete and process vendor forms accurately in alignment with company policies.
- Administrative Support: Provide general assistance to collections managers and communicate effectively with clients and vendors.
Who You Are
- Experienced Professional: You possess a minimum of 5 years of experience in a professional accounting role, specifically within collections, accounts receivable, or financial administration.
- Industry Savvy: You have previous experience working within a law firm environment.
- Education: You hold at least a High School diploma or GED, though an Associate’s Degree is preferred.
- Technically Proficient: You have intermediate-level skills in MS Word and Excel. Experience with Aderant, Chrome River are REQUIRED. Workday, PayPal, and ARCS experience is highly desired.
- Strong Communicator: You can effectively interact with staff, attorneys, and clients both verbally and in writing.
- Adaptable: You thrive in fast-paced, deadline-driven environments and can manage multiple tasks efficiently.
The Ideal Candidate
The ideal candidate is a seasoned financial professional with a deep understanding of law firm collections and accounts receivable processes . You are someone who balances technical proficiency—specifically with tools like Aderant and Chrome River—with "soft skills" like professional persistence and the ability to handle client objections effectively . You pride yourself on accuracy, enjoy researching complex payment discrepancies, and are looking for a long-term home where your temporary role has the potential to become a permanent career.________________________________________
About Naviga Recruiting & Executive Search
Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.