What are the responsibilities and job description for the Bilingual Customer Service - Temporary, Work-from-Home position at NAVIENT?
ABOUT US:
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.
JOB SUMMARY:
Navient has immediate openings for temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.
New hire training class starting on Tuesday, May 16th
$16.00 per hour plus bonus
Work from your home with Computer equipment provided by Navient
This new role will be a fast-paced, high volume, call center position
- This temporary position is not eligible for benefits.
REGULAR SCHEDULE:
Monday - Friday 8-5 EST
- Hours subject to change depending on business needs.
MINIMUM REQUIREMENTS:
High School Diploma or G.E.D.
Must be bilingual (English/Spanish) and pass an assessment
Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
High speed internet access (Minimum 10MB upload speed, 100MB download speed)
You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
Landline phone or cell phone
Must be able to download an app on a Smartphone or tablet
Private workspace or home office free of distractions and outside noise
Excellent written and verbal communication skills
Fast learner, ability to maintain an in-depth understanding of the training curriculum
Excellent PC and internet navigation skills
Efficient time management skills
PREFERRED QUALIFICATIONS:
Prior experience in a high-volume call center preferred
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
Ability to perform mathematical operations such as calculating percentages and working with large numbers
Ability to use analytical skills to interpret and evaluate information
Ability to read, write, and speak English (Bilingual preferred)
Ability to thrive in a fast-paced work environment
Strong customer service skills and knowledge of customer service best practices
Ability to maintain confidentiality of program information
Proficiency with Microsoft Word, Excel, Outlook, and Internet
Offers of employment are contingent upon a pre-employment background check
Salary : $16
