Director of Service, Americas

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Position Overview: Navico Group, a division of Brunswick Corporation, is seeking a bold and visionary leader to shape the future of customer experience and operational excellence across the AMER region. As Director of Service, AMER, you won’t just lead two mission-critical functions—Order Management and Technical Service—you’ll be at the helm of a core pillar of Navico Group’s success. This is more than a regional leadership role—it’s a high-impact, high-visibility opportunity to influence the direction of a global marine technology powerhouse. You’ll work closely with senior leaders across Navico Group and Brunswick Corporation, gaining exposure to enterprise-level strategy and transformation initiatives. Your leadership will directly shape how we serve our customers, innovate our service models, and scale our operations. And as part of Brunswick’s global network of industry-leading brands, you’ll be positioned for significant career growth, with opportunities to expand your influence across functions, regions, and business units. If you’re a strategic thinker, a collaborative problem-solver, and a passionate leader ready to make waves in a global organization—this is your moment. Essential Functions: Inspire and lead high-performing Order Management and Technical Service teams across the AMER region, delivering exceptional customer experiences and operational excellence. Act as the strategic voice of service within Brand and Category Business Teams (CBTs), ensuring service priorities are fully aligned with business goals and represented at the highest levels. Architect and execute bold regional service strategies that align with global objectives—leveraging KPIs, dashboards, and data insights to drive accountability and measurable results. Champion innovation and continuous improvement, identifying and implementing smarter, faster, and more scalable service processes that elevate customer satisfaction and team performance. Maximize impact through smart resource planning, balancing cost efficiency with service excellence to deliver strong business outcomes. Lead the charge on technical enablement, overseeing the creation and delivery of impactful training, product launch support, and service communications that empower teams and customers alike. Collaborate cross-functionally with Quality, Product Management, and Engineering to turn customer feedback and service data into actionable product and service innovations. Drive operational discipline and governance, ensuring order management processes are consistent, compliant, and optimized for speed and accuracy. Mentor and grow future leaders, cultivating a culture of accountability, development, and customer obsession within your teams. Partner with HR to shape the future of talent, identifying skill gaps, building succession plans, and developing a strong pipeline of service leadership. Lead digital transformation initiatives, championing the rollout and adoption of new tools and technologies that modernize service delivery and align with the broader IT roadmap. Required Qualifications Bachelor’s degree in Business, Engineering, Supply Chain, or a related field; advanced degree preferred. 10 years of progressive leadership experience, including people management and operational strategy. Proven ability to lead cross-functional teams and drive cultural and operational transformation. Strong background in service operations, order management, or technical support. Demonstrated success managing complex projects and solving problems in fast-paced, dynamic environments. Proficiency with CRM and ERP systems; experience with with digital transformation initiatives and service technology rollouts is a plus. Solid understanding of inventory planning, logistics, and commercial operations. Excellent communication, leadership, and relationship-building skills. A passion for delivering exceptional customer experiences and building scalable service solutions. Preferred Qualifications Valid Lean Six Sigma certification (Green or Black Belt). Industry experience in marine electronics or luxury consumer goods. ABYC Electrical or NMEA certification. Experience working in a matrixed global organization. The anticipated pay range for this position is $129,500 – $219,000 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards! Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.

Salary : $129,500 - $219,000