What are the responsibilities and job description for the Manager - Training and Quality position at Navia Benefit Solutions?
This is a remote position
This positions pays $65K-$85K
This positions pays $65K-$85K
Position Summary |
The position is responsible for the leadership and development of a team of trainers and quality assurance staff. This role includes developing staff, managing internal and external partner relationships, and acting as a subject matter expert for your subordinates. Additionally, this role will be responsible for creating policies/procedures that ensure the achievement of departmental deliverables and performance expectations. This position will apply experience and judgment regarding the interpretation and application of established policies and procedures as they relate to Navia’s suite of benefit offerings. They will also research and present issues of major impact or technical complexity to senior management or refer to the appropriate internal experts for resolution |
Essential Functions |
- Coordinate scheduling of new team members and ongoing check-ins on progress.
- Coordinate trainings for existing staff & new hires (NDT, HRA, other topics as needed)
- Be present and provide feedback in employee weekly one-one meetings
- Document processes and identify areas for improvement within established processes
- Quality Assurance, meaning catch people doing things right, check for accuracy, and training opportunities
- Ability to multi-task and lead numerous projects concurrently
- Other duties as assigned
Requirements |
- Strong written and verbal communication skills.
- Comfortable providing constructive feedback and administering disciplinary action
- Expert level understanding of Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, Health Savings Accounts, Wellness benefits, and Commuter plans is preferred
- Ability to adapt personal communication style to fit the needs of the team.
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
Salary : $65,000 - $85,000