Social Worker/ Residential Services Coordina

Position Summary

The Resident Services Coordinator / Social Worker provides on-site supportive services to residents of a 55 Low-Income Housing Tax Credit (LIHTC) community. This role supports resident stability, housing retention, and quality of life by connecting residents to public benefits, entitlement programs, and community-based resources. Services are voluntary and provided in compliance with LIHTC program requirements, Fair Housing regulations, and confidentiality standards.

Essential Duties & Responsibilities

Resident Services & Case Management

• Provide voluntary, non-mandatory resident services to support housing stability and independent living
• Conduct resident needs assessments related to benefits, health access, food security, transportation, and social support
• Develop and maintain individualized service plans based on resident goals and needs
• Provide ongoing follow-up, referrals, and advocacy to ensure continuity of services
• Supporting residents at risk of housing instability by connecting them to appropriate assistance resources

Benefits & Entitlement Assistance

• Assist residents with understanding, applying for, and maintaining eligibility for public benefits and assistance programs, including:
  • Medicare, Medicaid, and Medicare Savings Programs
  • Social Security, SSI, and SSDI
  • SNAP and other nutrition assistance programs
  • Energy and utility assistance programs
  • State, county, and local senior assistance programs
• Provide education on eligibility requirements, recertification timelines, and required documentation
• Coordinate with external agencies while maintaining resident consent and confidentiality

LIHTC & Compliance Support (Non-Certification Role)

• Support compliance goals by promoting resident stability and leasing compliance through supportive services
• Work collaboratively with property management staff while maintaining clear separation between:
  • Resident services functions
  • Income qualification, rent determination, and compliance activities
• Maintain accurate service documentation for reporting and audit support, without collecting or determining income eligibility
• Ensure all services are offered consistently and without discrimination, in compliance with Fair Housing and LIHTC regulations

Community Partnerships & Resource Coordination

• Maintain current knowledge of community resources serving older adults and low-income households
• Establish and maintain relationships with local service providers, healthcare organizations, and nonprofit agencies
• Coordinate on-site programming or informational sessions that are optional and open to all eligible residents

Documentation & Reporting

• Maintain confidential resident service records in accordance with organizational policies and privacy laws
• Track service utilization, referrals, and outcomes for internal reporting and compliance support
• Assist with resident services reporting required for funding, audits, or agency reviews

Qualifications

Required

• Associate’s or Bachelor’s degree in Social Work, Human Services, Gerontology, or a related field, or equivalent relevant experience
• Experience working with older adults, affordable housing residents, or social service programs
• Working knowledge of public benefits and entitlement programs
• Understanding of LIHTC housing principles, Fair Housing requirements, and resident rights
• Strong organizational, communication, and advocacy skills

Preferred

• Bachelor’s or Master’s degree in Social Work (BSW/MSW)
• Case management certification or social services credential
• Experience in LIHTC, HUD-assisted, or affordable senior housing environments
• Bilingual or multilingual abilities

Work Environment

• On-site position in a 55 LIHTC residential community
• Regular interaction with residents, property management staff, and community partners
• Occasional off-site meetings with service providers or agencies

Core Competencies

• Resident-centered and trauma-informed approach
• Strong understanding of housing stability and aging-in-place principles
• Ability to work within compliance-driven environments
• Professional discretion and confidentiality
• Cultural competence and ethical practice