Head of Digital Content and Community

Navan is looking for a Senior Social Media Manager to own the strategic direction and voice of our social channels with a focus on LinkedIn, Reddit, and X. As a key member of our Marketing and Communications team, you will be instrumental in crafting compelling, data-driven stories from internal sources to grow our brand presence, engage our communities, and drive business impact. We are seeking an energetic and creative leader who can work cross-functionally across the marketing team to create engaging social content (particularly video and infographics), who also thrives in a fast-moving, collaborative environment.

What You’ll Do

• Develop and execute social media strategies designed to increase brand awareness, drive product discovery, and foster customer engagement.
• Oversee the content calendar and daily publishing across all social platforms, ensuring consistency with Navan’s brand voice and guidelines.
• Manage and optimize the social media and influencer marketing budget to maximize ROI and achieve performance goals.
• Partner with content, PR, and demand generation teams to build a cohesive content plan, ensuring social media tactics align with broader marketing campaigns and business objectives.
• Collaborate with creative teams and marketing partners to coordinate the execution of social campaigns, content production, and special projects.
• Define and execute our community management strategy, engaging thoughtfully with customers, influencers and media to protect and grow our brand reputation.
• Analyze and report on social media performance, delivering actionable insights and data-driven recommendations to leadership and key stakeholders.
• Serve as the team's subject matter expert on emerging social media trends, platforms, and best practices to keep Navan’s presence innovative and relevant.
  
  

What We’re Looking For

• 8-10 years of professional experience leading social media strategy, with a demonstrated track record of measurably growing audience, engagement, and channel influence. You must be able to articulate the specific strategies you've used to transform social media into a key lever for brand building and business growth.
• Deep, hands-on experience managing and creating content for key B2B and B2C social channels (particularly LinkedIn, Reddit, and X).
• A passion for travel and technology; experience in a B2B, SaaS, or high-growth technology environment is strongly preferred.
• Expertise with social media management and analytics platforms (e.g., Sprout Social, Sprinklr, Brandwatch).
• Excellent creative judgment and a strong point of view on the type of content that will engage and convert Navan’s target audiences.
• A strong design sensibility, with hands-on experience using graphic design and video editing tools (e.g., Canva, CapCut, Adobe Creative Suite) to create assets independently and collaborate effectively with a creative team.
• Proven ability to work effectively with cross-functional teams, including creative, marketing, PR, and product stakeholders.
  
  

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $105,000 USD - $209,000 USD