General Manager

JOB TITLE: General Manager

DEPARTMENT: Executive Office

SALARY: DOE

Primary Objective:

The General Manager supervises the operations of the facility as efficiently as possible. Conducts hiring and/or training qualified staff to produce the highest volume of sales and affect the greatest profit while maintaining a high degree of public satisfaction and quality of the facility. Follow all property policies and procedures. Remain competitive to produce and achieve budgetary goals. Maintain a high level of employee morale. Supervise and participate in the operations of the facility in order to achieve desired sales and profit goals. Engage with, and when necessary, de-escalate situations with customers and community leaders. Maintain highest ethical standard of operation and quality of services and facilities. Ensures good working relationships with all areas of the operation by overseeing and guiding staff through open communication and at times “hands on” participation.

Duties & Responsibilities

• Budget Management- Assists in developing and maintaining operating budgets.
• Sales – Drive potential sales, meet and greet community leaders and other VIP’s.
• Maintenance of Quality Standards- Ensure proper facility cleanliness, floor function, facility maintenance, employee service and performance.
• Operations Analysis and Department Head Supervision- Analyzes operations and meets with department supervisors to review the operation and receive their suggestions.
• Develops Department Supervisors- Selects and trains department supervisors and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by the property, assists them in improving their level of performance.
• Employee Relations- Works with department supervisors and employees directly and counsels’ employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel.
• Forecast & Planning- Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
• Reports- Prepares all reports on a timely basis. Analyzes and states strategies to improve upon.
• Property Building Improvements- Participates in preparing required capital improvements list annually.
• Staffing- Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and take affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement.
• Controls Other Expenses- Checks, controls and approves all other property expenses.
• Safety & Sanitation- Inspects the property and implements action to ensure the safety and comfort from fire, injury or illness due to unsafe or unsanitary conditions.
• Authorization of Requisition & Checks- Approves purchases of all types.
• Competition- Obtains and stays up to date on current competitor information.
• Home Office Communication- Reviews all significant items with Home Office Executives for information purposes, policy decisions, or assistance requests.
• Employee Relations- Responsible for maintaining high employee morale and a well-trained, highly qualified staff.
• Materials & Products- Directly or indirectly responsible for all products, inventory and consumable items used or sold on property. Maintaining proper preparation and considering properties cost objectives.
• Equipment- Direct and indirect responsibility for the property’s equipment, building and furnishings.
• Money- Directly and indirectly responsible for all revenues and accounts receivable.

Qualifications

Relevant Experience- Previous experience overseeing employees and daily operation in a customer service field.

Computer Skills- Proficient with computers and/or able to learn new software. i.e., Windows OS, Microsoft Office, Square POS, Skytouch OS.

Education- College education preferred.

Navajo Preference:

The procurement and the resulting contract shall comply with the Navajo Business and Opportunity Act and Navajo Preference in Employment Act.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person

Salary : $55,000