PCHM PROGRAM MANAGER

Position Summary:

The Sage Memorial Hospital (SMH); PCMH Program Manager is an administrator, under the direction of the Chief Nursing Officer (CNO) and in collaboration with the Medical Director of the Outpatient Clinic, coordinates the activities of the PCMH with other departments to provide continuity of quality care.  Oversee various projects to ensure alignment with the organization’s mission and the Program’s goals, strategizes, implements, and maintains program initiatives that adhere to the organizational objectives. 

Essential Duties & Responsibilities:
•    Promote the mission, vision and values of the organization
•    Develops program assessment protocols for evaluation and improvement, and maintains organizational standards of satisfaction, quality and performance. 
•    Ensures compliance with the Joint Commission standards/certification.
•    Designs, implements, and evaluates PCMH tools which allow for collection and analysis of data. 
•    Develops and/or revise/amend policies and procedures relevant to the PCMH standards.
•    Oversee the Primary Care Medical Home project team(s), ensuring program goals are reached. 
•    Leads care team meetings, organizes huddles, and provides training to staff regarding PCMH.
•    Develops protocols to improve patient flow, access to care, and patient-centered workflows.
•    Fosters a patient-centered environment, ensuring patients are involved in their care planning.
•    Identifies and manages patient empanelment and other patient cohorts.
•    Plans and manages care, ensuring compliance with evidence-based guidelines.
•    Provides self-care support and community; conducts community outreach.
•    Collaborate with internal departments to track and coordinate care. 
•    Uses quality assurance measures to improve quality, performance and satisfaction.
•    Creates ad hoc reports based on evidence.
•    Leads annual submission of annual report to maintain PCMH recognition.
•    Collects, collates and submits to AHCCCS all data essential to the maintenance of the AIMH (American Indian Medical Home) designation.
•    Will attend the AHCCCS Tribal Consultation meetings regularly. 
•    Demonstrate positive customer service skills and teach the same.
•    Participates in nursing and management staff committee work. Attend management meetings on a regular basis. Participates in the nursing leadership team. 
•    Follow all general and departmental safety, security, and health procedures and policies. 
•    Facilitate conflict resolution within the Nursing Division as well as other divisions.
•    Utilize all safe work practices recommended for department. 
•    Keep the CNO informed of reportable situations and needs. 
•    Performs other duties as assigned.
 

    Minimum Qualifications:
    Bachelor’s degree in nursing (BSN), Health Care Administration or closely related field required.  
    If BSN, a valid unrestricted nursing license from the state of Arizona or another compact state. 
    Master’s degree preferred.  
    Certification from NCQA as a PCMH content expert preferred.
    Experience with Quality Improvement, HIT, practice facilitation, and change management preferred.
    Experience with project management in a healthcare environment is preferred.
    Experience working directly with primary care practices on practice transformation is preferred.
    A minimum of (4) years’ experience working in a health care setting.  
    Current BLS certification from the American Heart Association required.

    Knowledge, Abilities, Skills, and Certifications:
•    Must be able to successfully pass the Employee Health Program requirements and background investigation.
•    Ability to utilize critical thinking skills
•    Ability to function and perform independently and in teams
•    Ability to establish and maintain professional relationships with individuals of diverse social and cultural backgrounds at all levels.
•    Skills in operating computers and software, including Microsoft applications.
•    Ability to speak the Navajo language and/or familiarity with the Navajo Way.

Physical Demands:
While performing the duties of this job, the employee regularly is required to sit; use arms and hands to reach and grasp objects; talk and hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
Work is generally performed in an office with moderate noise level. Extended hours and irregular shifts may be required.