What are the responsibilities and job description for the Clinical Scheduler- Patient Advocate position at Nav Central LLC?
Job Summary:
Provides customer service to patients, physicians, and other callers in a closely monitored clinical call center environment by scheduling appointments, verifying insurance data, and coordinating appropriate physician access.
Responsibilities:
- Provides customer service to patients by coordinating services, directing callers to appropriate physicians for appointment (utilizing medical/clinical knowledge), and providing special instructions
- Determines appointment type and urgency then schedules appointments
- Communicates scheduling information, instructions, and directions
- Captures and verifies referrals and cancellation reasons, insurance coverage, and physician data
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Maintains acceptable performance in quality, patient experience, customer satisfaction, teamwork, and medical terminology
- Utilizes customer service skills to resolve patient's concerns and issues
- Other duties as assigned
Benefits:
- Company Provided Life Insurance
- Medical Insurance
- Dental and Vision Insurance
- Leadership Training
- Growth Opportunities
- Earned PTO- Vacation and Sick
- 401K with company match
- Referral program
Schedules:
- Full-time varied
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $16