What are the responsibilities and job description for the Service Advisor position at Nauset Marine?
Service Advisor
We seek dedicated individuals to join our service office team, providing exceptional customer service at Nauset Marine.
This role offers competitive pay with overtime, a full suite of benefits, and opportunities for growth in a supportive environment.
The primary goal is to capture customers' needs and concerns, translating them into detailed work orders for technicians while ensuring clear expectations and up-to-date costs.
Nauset Marine's Service Advisors are responsible for preparing completed jobs into easy-to-understand customer invoices and capturing payments.
This full-time position requires working Monday–Friday, with occasional Saturdays and overtime during peak seasons.
Key Responsibilities:
- Customer Intake: Capture and record customers' needs and concerns.
- Work Order Creation: Translate recommendations into detailed work orders for technicians.
- Liaison: Function as the liaison between service technician and customer.
- Invoice Preparation: Prepare and finalize completed jobs into easy-to-comprehend customer invoices.
- Payment Capture: Capture payment from customers.
About Nauset Marine:
Nauset Marine values dedication, detail, and exceptional customer service. We offer competitive compensation and opportunities for growth in a dynamic environment.
