What are the responsibilities and job description for the Field Service Technician position at Natus Sensory?
FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.
Job Function: Service
Job Family: Field Services
Area: California
A Field Service Technician provides industry-best technical support on computer-based medical instrumentation. This role is responsible for establishing strong relationships with customers, as well as managers and the national service team. This position will be based remotely and responsible for multi-state service coverage.
Essential Duties & Responsibilities
Qualifications
Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
Compensation and Benefits: Comprehensive benefit package that starts on your 1st day including medical, dental, vision, 401k contribution, 7 paid holidays 2 floating holidays of your choosing, generous paid time off plan, tuition reimbursement assistance eligibility after your first year, and more.
Join Natus Sensory today. Confidence in every Sense.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.
Job Function: Service
Job Family: Field Services
Area: California
A Field Service Technician provides industry-best technical support on computer-based medical instrumentation. This role is responsible for establishing strong relationships with customers, as well as managers and the national service team. This position will be based remotely and responsible for multi-state service coverage.
Essential Duties & Responsibilities
- Stay up to date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
- Visit customer locations to perform installation, calibration, and equipment repair on company offerings.
- Complete calibration forms onsite and email to customers within 24 hours. Ensure that knowledge of products serviced is held to a high standard and up to date.
- Work closely with sales and service teams and customers to understand their service needs.
- Work closely with the service scheduling team for territory management and streamline monthly schedule whenever possible.
- Maintain customer focus and with sense of urgency related to performance and problem solving, with emphasis on innovation and utilization of technology.
- Effective customer interaction through good interpersonal relationships, asks questions, listens carefully and provides appropriate information. Recognizes issues, problems or opportunities and determines the appropriate action required.
- Order/maintain adequate amount of truck stock to replace defective parts in the field when needed.
- Manage appropriate tools and equipment to ensure that they are in proper functioning order and meets Company’s quality standards.
- Multi-tasks to complete responsibilities in a timely and accurate manner.
- Book travel arrangements including flights and lodging according to planned customer visits.
- Attend trade shows, presentations and meetings as required. Submit expense reports in a timely manner.
Qualifications
- A graduate of an accredited Electronics Technician/Technologist program
- Minimum (5) five years as a bench electronic technician
- Minimum (3) three years’ experience on the road environment
- Proficiency in spoken English and French is preferred.
- Excellent working knowledge of Windows and related core programs
- Demonstrated knowledge of analog & digital electronics
- Strong troubleshooting and exceptional analytical skills
- Possess proven team player skills with the ability to work independently frequently & with confidence
- Strong attention to detail and quality while demonstrating continued pride in their work
- Excellent organizational, record keeping and time management skills
- Possess a valid driver’s license at all times
- Possess a small car which he/she will use on the road
Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
Compensation and Benefits: Comprehensive benefit package that starts on your 1st day including medical, dental, vision, 401k contribution, 7 paid holidays 2 floating holidays of your choosing, generous paid time off plan, tuition reimbursement assistance eligibility after your first year, and more.
Join Natus Sensory today. Confidence in every Sense.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.