What are the responsibilities and job description for the Front Desk Associate position at Naturopathic Medical Office?
We are looking for a Front Desk Agent at our naturopathic medical office to serve as our patients’ first point of contact and manage all aspects of their care. Front Desk Agent responsibilities include registering patients, managing appointments and providing information about services, rates and insurance coverage. If you have a knack for customer service and work experience in healthcare, we’d like to meet you. Ultimately, you will help create a pleasant and memorable experience for our patients.
Responsibilities
- Perform all check-in and check-out tasks
- Manage appointments
- Inform patients about payment methods and verify their insurance
- Schedule patients, collecting necessary information (like contact details and exact insurance information)
- Welcome patients upon their arrival
- Provide information about our services, rates and procedures
- Respond to patients’ concerns in a timely and professional manner under direction from our doctor
- Liaise with our doctor to ensure all patient questions are answered accurately and documented in a timely manner
- Maintain cleanliness and appearance of office
- Maintain natural products pharmacy, stocking, inventory, sales and service
- Create, maintain and update records of patient communication, appointments, visits and payments
Skills
- Work experience as a Medical Front Desk Agent, Receptionist or similar role
- Experience with EHR (Electronic Health Record) software, like Elation, is a plus
- Computer literacy skills, creating word and spreadsheet documents, on-line searches, etc.
- Positive customer service attitude
- Excellent communication and organizational skills
- Degree in medical reception or medical assistant a plus
- Must be able to type and operate a 10-key proficiently.
Pay: $20.00 - $23.00 per hour
Expected hours: 25.0 per week
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Please provide a cover letter with resume.
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
Salary : $20 - $23