Production Manager

POSITION SUMMARY

The Production Manager is responsible for the delivery of timely, high quality, and profitable branch services to clients. Specifically, this person will work closely with their team to schedule and manage labor and equipment resources. Success is measured using Key performance indicators (KPIs) for service execution as well as financial performance by service and time period. Services directly managed include landscape maintenance, irrigation service, seasonal décor, enhancement projects, and snow services. The Production Manager will also closely collaborate with shared services providing oversight and coordination for lawn care, plant health care, tree care, and construction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of this position include, but are not limited to, the following:

Safety

• Promote and enforce all safety procedures and policies.
• Identify opportunities to improve our safety policies and proactively address safety risks.
• Document all reportable safety incidents and communicate them to Human Resources.

Quality Control

• Ensure the job quality is maintained at company standards.
• Seek out service errors and address root causes.
• Train branch associates on the skills, knowledge and processes needed to consistently produce high quality work.

Personnel Development

• Lead, manage and hold accountable (LMA) any branch direct reports.
• Foster a working environment that promotes teamwork, inclusion, and positivity.
• Create development plans for all levels within your team and advance its capabilities.
• Assist in recruiting and hiring highly qualified persons for all positions.
• Anticipate labor shortages, position vulnerability, or workload peaks and work to address.

Planning

• Create 90-day and 30-day plans for upcoming needs in labor, material, and equipment by service line and time period.
• Participate in the annual planning of capex and human resources to achieve company goals.
• Coordinate with Shop / fleet management to ensure equipment resources align with service plan.

Scheduling

• Ensure proper scheduling of all crews for all functions including considerations for hours, geographic location, travel times, job types, customer preferences, equipment availability, and crew capabilities.
• Communicate service and schedule changes thoroughly and consistently with Account Management.

Client Management

• Partner with Account Managers to ensure customer satisfaction.
• Support initiatives to drive relationship entrenchment and client retention.

Job Management

• Ensure job data is maintained and kept current.
• Communicate with those responsible for data entry if errors or omissions have been identified.
• Ensure timesheets are accurate and approved daily.
• Ensure job and service-related expenses and inventory are accurate and current.
• Improve processes/systems for services lines.

Productivity

• Track actual hours vs estimated or budgeted hours per service line per time period, per manager, per crew, and per job.
• Review gross margins or other relevant KPIs for your service lines at least monthly with your team.
• Prepare forecasts and participate in weekly forecasting meetings.

New Maintenance Jobs

• Responsible for the enforcement and oversight of the company’s new job start-up procedure and processes.

REQUIRED SKILLS / ABILITIES

• Demeanor and aptitude to support and lead a team.
• Strong knowledge of landscape management practices.
• Ability to anticipate issues and solve problems.
• Effectively communicate with others and foster an environment of collaboration.
• Develop plans and procedures, with follow-through to execution.
• Possess an eye for detail and a desire to drive great results.

SUPERVISORY RESPONSIBILITIES

This position is responsible for assigning, reviewing, and checking the work of other employees.

• Field Managers and Field Supervisors – Responsible for managing day-to-day operations and management of field associates (Safety, Quality and Efficiency)
• Other direct reports as assigned

EDUCATION & EXPERIENCE

• 5-7 years of Landscape Management experience
• Proven track record of managing people and process
• Strong analytical and financial aptitude
• A bachelor’s degree in horticulture or related field is preferred
• Bilingual candidates (English/Spanish) preferred

LICENSE REQUIREMENTS

Driver’s License; DOT Card

Other Requirements:

• Professional certification (MCH, MCLP, MCA) obtained within one year of hire
• Hoisting License (Preferred)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.

A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.