What are the responsibilities and job description for the Integrative Customer Care Specialist position at Nature's Way?
JOB REQUIREMENTS: Integrative Customer Care Specialist Welcome to a
better way, an authentic way.Welcome to Nature\'s Way. We believe that
nature is the best way to holistic health, and it should be available to
everyone. When we help people live healthy lives, we build a happier,
healthier world for everyone. How we go about our work drives TRUST in
who we are, what we do, and the products we produce. Our customers
trust: Our products to be the gold standard Our words to be true Our
claims to be honest, Our actions to have integrity. And we\'ve been
leading the way since 1969. Be a part of helping people live healthy
Lives As Our NewIntegrative Customer Care Specialist. SUMMARY The
Integrative Customer Care Specialist is a senior member of the Customer
Care Team, responsible for delivering front-line support to our
customers and managing relationships across various channels. All
customer and sales inquiries will be handled in a professional manner
consistent with the Nature\'s Way Mission. This role may also serve as
backup for the Business and Consumer Customer Care teams. The
Integrative Customer Care Specialist is also responsible for resolving
escalated calls, handling complex customer situations, troubleshooting
system issues, assisting representatives with questions, and ensuring
team adherence to procedures. In addition, the Integrative Customer Care
Specialist will at times design and implement new workflows, enhance
existing processes, and execute business-driven technology initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following. Other
duties may be assigned. Assists sales managers and customers with order
entry, returns, new account activation, inquiries, general support, and
account maintenance. This includes working with, and communicating
pricing and promotions. Provides exceptional customer service to
internal and external customers through consistent and professional
communication across all channels, including phone, chat, fax, and
email. Adheres to required legal and regulatory instructions for all
communications. Develops and\... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have inquired
about, discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part of
their essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a
formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor\'s legal duty to
furnish information. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/43B191C7AF034FD4
better way, an authentic way.Welcome to Nature\'s Way. We believe that
nature is the best way to holistic health, and it should be available to
everyone. When we help people live healthy lives, we build a happier,
healthier world for everyone. How we go about our work drives TRUST in
who we are, what we do, and the products we produce. Our customers
trust: Our products to be the gold standard Our words to be true Our
claims to be honest, Our actions to have integrity. And we\'ve been
leading the way since 1969. Be a part of helping people live healthy
Lives As Our NewIntegrative Customer Care Specialist. SUMMARY The
Integrative Customer Care Specialist is a senior member of the Customer
Care Team, responsible for delivering front-line support to our
customers and managing relationships across various channels. All
customer and sales inquiries will be handled in a professional manner
consistent with the Nature\'s Way Mission. This role may also serve as
backup for the Business and Consumer Customer Care teams. The
Integrative Customer Care Specialist is also responsible for resolving
escalated calls, handling complex customer situations, troubleshooting
system issues, assisting representatives with questions, and ensuring
team adherence to procedures. In addition, the Integrative Customer Care
Specialist will at times design and implement new workflows, enhance
existing processes, and execute business-driven technology initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following. Other
duties may be assigned. Assists sales managers and customers with order
entry, returns, new account activation, inquiries, general support, and
account maintenance. This includes working with, and communicating
pricing and promotions. Provides exceptional customer service to
internal and external customers through consistent and professional
communication across all channels, including phone, chat, fax, and
email. Adheres to required legal and regulatory instructions for all
communications. Develops and\... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have inquired
about, discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part of
their essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a
formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor\'s legal duty to
furnish information. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/43B191C7AF034FD4