What are the responsibilities and job description for the Retail Assistant Store Manager - Rio Rancho position at Nature's NM Management LLC?
The Assistant Store Manager is primarily responsible for assisting the Store Manager in the day-to-day operations for the store, which include effective performance management in coordination with the People Relations team, execution of retail operations including merchandising, staffing, and the patient order fulfillment processes. The Assistant Store Manager assists in overseeing all activities related to the operation of the Dispensary to include patient identification and registration, record retention, product tracking and inventory control in compliance with all regulatory requirements for the state in which the dispensary is located. Along with the leadership qualities that the role entails, you will also be assisting patients by answering their questions, making them feel welcomed and comfortable. The Assistant Store Manager is responsible for ringing up patients, correctly inputting coupons and ensuring the patient has the best experience possible to build positive patient relationships to assist with the retail team when needed.
RESPONSIBILITIES AND DUTIES:
- Greets all customers in a warm, sincere, and helpful manner.
- Drive a culture of positive employee engagement with a strong focus on inclusion and diversity.
- Develop, coach and execute excellent service standards and ensure consistent execution of these steps.
- Conduct regular staff meetings to motivate employees and keep them abreast of any current rules, regulations and laws that pertain to their day-to-day duties.
- Take ownership of the store and ensure it is operating efficiently and profitably.
- Actively manage inventory, recalls, and pricing to meet costs and sales targets.
•Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to the highest standards.•Work with People & Culture and Talent Acquisition in hiring of team members. •Train and schedule all staff by working with your Assistant Store Manager andLead Patient Service Providers.
- Effectively manage service labor, scheduling and payroll.
- Conduct performance reviews with all team memberson a consistent basis.
- Maintain awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with growers to understand and learn about their products to better educate customers with their purchases.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Work hand-in-hand with the Regional Manager to meet all regulatory requirements.
- Work with all corporate departments within our shared service center to ensure there are open lines of communication.
- Promote open feedback from all team members and address any concerns immediately with the help of the People & Culture team.
- Makes recommendations to the executive team on ways to improve efficiency.
- Ensure the operations of the dispensary run in a smooth and professional fashion.
- Responsible for opening and closing of the dispensary (Key Holder).
- Willingness to take on additional duties as needed and do so with a positive attitude.
- Processing transactions and become a subject matter expert on all functions of the PSP role.
- Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
- Contributes to team effort by accomplishing related results as needed.
- Participates in ongoing education and professional development as needed.
- Maintain a positive attitude that promotes team work.
- Participate in ongoing education and professional development opportunities.
- Work collectively and respectfully with other team members.
- Additional duties as assigned by management.
QUALIFICATIONS:
- Experience working in a dispensary required.
- Minimum 2 years of management experience in the retail, restaurant, grocery or other service industry highly desired.
- Previous management experience and proficiency in high volume retail with P&L accountability.
- Ability to create and maintain a customer-focused culture.
- Experience in leading a team is a must.
- Ability to create and maintain a customer focused culture.
- Can-do attitude is a must.
- Superior customer service skills and phone etiquette.
- Must be able to manage multiple projects, set priorities, and meet deadlines
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
- Ability to handle a busy atmosphere.
- Strong organizational skills.
- Ability to manage multiple projects, set priorities and meet deadlines.
- Knowledge of office management systems and procedures.
- Proficiency using MS Office applications.
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
- Detail oriented with an eye on process optimization.
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
- Must maintain active Dispensary Agent Registry Identification Cards
- Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above.
- Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.
- Excellent communication skills and leadership both verbally and through written media.
- Mustbe able to handle constructive criticism and guidance and offer the same to others in the department.
- Ability to articulate job goals in a manner they're completed effectively the first time.
- At least 21 years of age and authorized to work in the US.
- Proper employment documentation; reliable transportation and valid driver's license.
- If necessary, ability to work 7 days per week and to be flexible with schedule.
- Environmental Requirements and Exposure, depending on work location:
- Exposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables.
EDUCATION:
- High school diploma or equivalent
- Associate’s or Bachelor’s degree is desirable.
The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Nature’s Medicines management.
