What are the responsibilities and job description for the Dispensary Lead - Bud & Rita's Forsyth position at Nature's Grace and Wellness, LLC?
- This position requires typical retail hours. Nights, evenings, weekends & Holidays **
Position Overview
The Lead (or Agent in Charge "AIC") assists in overseeing the daily operations and transactions of the dispensary. The Lead reports directly to the Dispensary Manager. The Lead is also responsible for supporting the staff and executing the company's goals and delivering exceptional customer service.
Responsibilities
- Report directly to assistant manager or manager
- Department main immediate point of contact for team
- Make sure team stays on track
- Update assistant manager or manager with any issues that need immediate attention
- Make sure team is following all standard operating procedures and company policies
- Any HR / personnel issues should be directed to the assistant manager
- Make sure team is acting in an appropriate manner with customers and co-workers
- If the lead sees any issues that are occurring with any employees immediately bring to the manager or assistant managers attention
- Ensure the dispensary's compliance with security, inventory and local and state regulations
- Manage and inspire staff to deliver the highest level of customer service
- Ensure the safety and satisfaction of every customer and employee
- Communicate with management on a regular basis to ensure the dispensary's excellence in service
- Ensure employees follow company protocols.
- Train employees
- Create a warm and welcoming environment for staff and customers
- Other duties as assigned
- Familiarity with point-of-sale systems.
- Practical and pro-active thinking
- Attention to detail, organized and patient
- Multitasking
- In depth knowledge of cannabis
- Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
- Ability to communicate clearly and effectively in all situations with staff and customers.
- Ability to work under pressure without losing composure.
- Friendly, warm personality.
- Lead or Management experience preferred but not required
- 1 years of cannabis retail experience required
- Must be able to pass a background check
- Must be 21 years of age
- Must possess a valid license or state ID
- Must be available to work varied hours and/or days, including nights, weekends, and holidays
Bud & Rita's Is An Equal Opportunity Employer
We are committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual preference or orientation, gender identity, age, marital status, pregnancy, military or veteran status, disability, or any other trait or status protected by federal, state, or local law.