What are the responsibilities and job description for the Account Manager position at Nature Economy Jobs?
Client | Yakima, WA | Full-time | Reports to: Head of Customer
About the role
We’re looking for someone to represent the Client across the Pacific North West. You’ll be the primary point of contact for customers in your region, responsible for onboarding them onto the platform, ensuring they get genuine value from it, and building strong, lasting relationships.
The role involves regular travel to visit farms and meet growers in person. Understanding how agricultural operations work on the ground is essential, and you’ll need to translate that understanding into how the Client can support their day-to-day. You’ll report to the Head of Customer but will have significant autonomy in how you manage your region. We’re looking for someone who takes ownership, makes good decisions independently, and gets things done without needing to be guided through every step.
Location and working arrangements
Hybrid, based from our Yakima, WA office. Flexible working with a commitment to 2 to 3 days in the office during probation. Regular travel to customer sites.
What you’ll be doing
The Client is built around farm data. We help growers collect, understand, and act on the data coming out of their operations, using AI to turn that information into real, practical value. In this role, you’ll be at the front line of that, helping customers see what’s possible and making sure they’re getting the most from the platform.
You’ll own the full onboarding journey for new customers in your region, from initial setup through to confident, daily use of the platform. You’ll be the person your customers know and trust, maintaining those relationships through regular visits and ongoing check-ins. A key part of the role is understanding each customer’s goals and challenges, and helping them get the most out of the Client.
You’ll monitor platform adoption across your accounts and act early when engagement drops. You’ll identify retention risks before they become problems, and work with the wider team to address them. Equally, you’ll spot opportunities to grow accounts through increased usage, new features, or broader deployment.
You’ll work closely with the sales team to ensure a smooth handover when new customers come on board. You’ll also attend industry conferences and support sales cycles where your customer knowledge and on-the-ground experience can add value.
You’ll gather structured feedback from customers and work closely with the product team to ensure what we build is shaped by real customer needs. You’ll also use AI tools to improve how you and the wider customer team operate.
How we’ll measure success
Onboarding quality and time to value. Platform adoption and engagement across your accounts. Customer retention. The quality and consistency of the insight you bring back from the field.
Who we’re looking for
You’ll have experience in customer success, account management, or a similar customer-facing role, along with a solid understanding of farming and agricultural operations. You’re someone who builds trust easily, communicates well, and is comfortable spending time with growers on their turf. You’re organised, commercially aware, and good at managing multiple priorities at once.
A strong technical background is important for this role, particularly around AI. You should be comfortable with technology, have a clear understanding of how AI tools work, and ideally bring hands-on experience using them to improve workflows and solve problems. We’re embedding AI into how we operate, so this needs to be a genuine interest, not just a line on your CV.
Above all, you’re comfortable in a fast-moving environment where things evolve quickly, and you see that as an opportunity rather than a challenge.
Salary and benefits
Salary is dependent on experience and level. In addition, you’ll have access to the Client’s US employee benefits package, including participation in the Growth Shares Scheme, incentive and deferred compensation programmes, and sick leave in line with Washington state requirements. Reasonable expenses incurred in the course of your role will be reimbursed.
You must have the right to work in the United States. The Client is unable to provide visa sponsorship for this role.
About the role
We’re looking for someone to represent the Client across the Pacific North West. You’ll be the primary point of contact for customers in your region, responsible for onboarding them onto the platform, ensuring they get genuine value from it, and building strong, lasting relationships.
The role involves regular travel to visit farms and meet growers in person. Understanding how agricultural operations work on the ground is essential, and you’ll need to translate that understanding into how the Client can support their day-to-day. You’ll report to the Head of Customer but will have significant autonomy in how you manage your region. We’re looking for someone who takes ownership, makes good decisions independently, and gets things done without needing to be guided through every step.
Location and working arrangements
Hybrid, based from our Yakima, WA office. Flexible working with a commitment to 2 to 3 days in the office during probation. Regular travel to customer sites.
What you’ll be doing
The Client is built around farm data. We help growers collect, understand, and act on the data coming out of their operations, using AI to turn that information into real, practical value. In this role, you’ll be at the front line of that, helping customers see what’s possible and making sure they’re getting the most from the platform.
You’ll own the full onboarding journey for new customers in your region, from initial setup through to confident, daily use of the platform. You’ll be the person your customers know and trust, maintaining those relationships through regular visits and ongoing check-ins. A key part of the role is understanding each customer’s goals and challenges, and helping them get the most out of the Client.
You’ll monitor platform adoption across your accounts and act early when engagement drops. You’ll identify retention risks before they become problems, and work with the wider team to address them. Equally, you’ll spot opportunities to grow accounts through increased usage, new features, or broader deployment.
You’ll work closely with the sales team to ensure a smooth handover when new customers come on board. You’ll also attend industry conferences and support sales cycles where your customer knowledge and on-the-ground experience can add value.
You’ll gather structured feedback from customers and work closely with the product team to ensure what we build is shaped by real customer needs. You’ll also use AI tools to improve how you and the wider customer team operate.
How we’ll measure success
Onboarding quality and time to value. Platform adoption and engagement across your accounts. Customer retention. The quality and consistency of the insight you bring back from the field.
Who we’re looking for
You’ll have experience in customer success, account management, or a similar customer-facing role, along with a solid understanding of farming and agricultural operations. You’re someone who builds trust easily, communicates well, and is comfortable spending time with growers on their turf. You’re organised, commercially aware, and good at managing multiple priorities at once.
A strong technical background is important for this role, particularly around AI. You should be comfortable with technology, have a clear understanding of how AI tools work, and ideally bring hands-on experience using them to improve workflows and solve problems. We’re embedding AI into how we operate, so this needs to be a genuine interest, not just a line on your CV.
Above all, you’re comfortable in a fast-moving environment where things evolve quickly, and you see that as an opportunity rather than a challenge.
Salary and benefits
Salary is dependent on experience and level. In addition, you’ll have access to the Client’s US employee benefits package, including participation in the Growth Shares Scheme, incentive and deferred compensation programmes, and sick leave in line with Washington state requirements. Reasonable expenses incurred in the course of your role will be reimbursed.
You must have the right to work in the United States. The Client is unable to provide visa sponsorship for this role.