What are the responsibilities and job description for the Customer Experience & Property Engagement Manager position at Natural Wireless, LLC?
Customer Experience & Property Engagement ManagerFull-Time | Field-Based | New York City | Natural WirelessPosition Summary:Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Customer Experience & Property Engagement Manager to serve as the face of our company across a portfolio of high-rise residential buildings. This position is ideal for someone who excels in relationship management, enjoys engaging with diverse communities, and is passionate about delivering exceptional service experiences.
In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach.Key Responsibilities:
In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach.Key Responsibilities:
- Act as the primary point of contact between Natural Wireless and property managers and building staff.
- Visit assigned residential buildings regularly to maintain strong relationships and ensure resident satisfaction.
- Educate property staff about Natural Wireless’ services, benefits, and value proposition.
- Coordinate and execute on-site promotional efforts including lobby hours and resident events.
- Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
- Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
- Collaborate with internal teams to address buildings’ management inquiries and service concerns.
- Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
- Participate monthly team meetings at the South Hackensack, NJ headquarters and contribute to ongoing improvement initiatives.
- Excellent interpersonal, communication, and customer service skills.
- Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
- Highly organized and self-motivated with a strong attention to detail.
- Experience in property management, residential services, hospitality, or customer engagement is a plus.
- Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
- Ability to travel daily throughout NYC and occasionally attend evening/weekend events.
- Able to lift up to 25 lbs for marketing displays or event materials.
- Competitive salary and comprehensive benefits package.
- A dynamic, field-based role with flexibility and independence.
- The opportunity to play a key part in expanding next-generation Internet services in NYC.
- Supportive team environment with room for career growth.