Salesforce Agentforce Specialist

· Experience with Salesforce Agentforce, Einstein AI, Copilot Studio, Prompt Builder, and AI-driven automation capabilities.

· Knowledge of Agentforce service agents, conversational AI workflows, and generative AI integrations within Salesforce ecosystem.

· Understanding of Salesforce Data Cloud, AI governance, security, and responsible AI best practices.

· Experience integrating Agentforce with CRM workflows, APIs, and external enterprise systems.

• Extensive experience with Aura, LWC, APEX, JavaScript, Lightning, SOQL, SOSL, Salesforce CLI, VS Code and other core Salesforce platform development tools.
• Experience on Integrations (API & Data)
• Knowledge of tools used for build and deployment (CI/CD, Ant Script or any others)
• Functional Knowledge (Sales Cloud, Service Cloud, FSC)
• Strong communication skills.
• Strong problem solving and analytical skills.
• Good to have - Banking/Finance Domain Experience

Responsibilities:

· Design and implement Agentforce-enabled AI solutions to improve customer engagement and operational efficiency.

· Build and configure AI-powered conversational agents, prompts, and workflows using Salesforce Agentforce and Einstein capabilities.

· Collaborate with business teams to identify AI use cases and implement scalable automation solutions.

· Ensure compliance with AI governance, security, and data privacy standards across Salesforce implementations.

• Develop custom applications, workflows, and business processes within Salesforce.
• Customize Salesforce using Apex, Visualforce, Aura & Lightning Web Components.
• Design, develop, and implement Salesforce solutions that meet business requirements.
• Understand complex data models, integrations, and customizations.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and other integration tools.
• Troubleshoot and resolve integration issues.
• Monitor and optimize Salesforce performance, including query performance and data processing.
• Implement best practices for data storage and retrieval.
• Create and maintain technical documentation, including design specifications, user guides, and process documentation.
• Document processes and procedures for future reference and compliance.
• Propose and implement new features and enhancements to improve Salesforce functionality and user experience.
• Stay current with Salesforce releases, new features, and industry trends to recommend and implement relevant updates
• Collaborate with business stakeholders to gather and document requirements.
• Provide regular updates on project status, technical issues, and risk assessments.

Certifications Needed:

· Salesforce AI Associate (preferred)

· Salesforce Agentforce Specialist / Einstein certifications (good to have)

• Salesforce Platform Developer
• Salesforce Administrator
• Salesforce Consultant certifications
• Salesforce Architect certifications (good to have)