What are the responsibilities and job description for the Customer Experience Supervisor position at Natran Green Pest Control?
Customer Experience & Sales Supervisor - Lead, Grow & Make an Impact
Do you thrive on leading teams, solving problems, and turning every customer interaction into an opportunity for success? Are you passionate about both sales and service, and ready to inspire a team that drives growth and delivers exceptional care?
If so, this role is for you.
If so, this role is for you.
We don’t just serve customers - we build lasting relationships that protect families, pets, and the planet. As our Customer Experience & Sales Supervisor, you’ll guide and grow our Inside Sales and Customer Care teams, empowering them to reach goals, create meaningful connections, and deliver outstanding service every day.
If you’re a strong communicator, motivator, and results-driven leader with a talent for sales and service excellence, this is your chance to take the next big step in your career.
Why You’ll Love It Here:
- Supportive Leadership Culture - You’ll lead through encouragement, not just expectations, and help your team hit goals with confidence.
- Growth Opportunities - As our company expands, your leadership path can grow right along with it.
- Mission-Driven Work - Protect families, pets, and the environment with services you can truly stand behind.
- Collaborative Environment - Partner with operations and leadership to ensure customers get the best possible experience.
- Real Impact - The success of your team directly drives customer satisfaction, revenue growth, and company success.
What You’ll Do:
- Lead, coach, and motivate our Inside Sales and Customer Care Representatives.
- Foster a sales-focused culture built on relationship-based selling and service excellence.
- Deliver hands-on coaching through call reviews, sales goal tracking, and team development.
- Handle escalated customer concerns with professionalism and care, turning challenges into retention and upsell opportunities.
- Partner with operations to maintain smooth routing, scheduling, and communication.
- Track and analyze team performance to identify trends, celebrate wins, and drive improvement.
- Support the hiring, onboarding, and licensing of new team members.
What We’re Looking For:
- Leadership Experience - Proven success leading a team in sales, customer service, or call center operations.
- Sales Mindset - You know how to motivate and coach a team to meet and exceed sales goals while maintaining great relationships.
- Customer Focus - You believe that strong service and smart selling go hand in hand.
- Experience - At least 3 years in sales and/or customer service, with leadership experience strongly preferred.
- Licensed or Ready to Learn - Texas Pest Control Technician license with Termite category (or ability to obtain within 90 days).
- Tech-Savvy - Comfortable with CRM systems (FieldRoutes experience a plus).
- Strong Communicator - Confident, clear, and calm-even in challenging situations.
Perks & Pay:
- Competitive Salary Sales Incentives - Rewarding you for both leadership and results.
- Health Benefits - Medical, dental, and vision with employer contribution.
- 401(k) with Match - Invest in your future while you grow your career.
- PTO & Paid Holidays - Recharge when you need it most.
- Winning Culture - A team that works hard, celebrates success, and has fun along the way.
- Career Growth - Build your leadership career in a company that’s expanding fast.
Ready to Lead, Sell, and Serve?
If you’re ready to lead a dynamic team, drive sales growth, and deliver outstanding customer experiences every day, we’d love to meet you.
Apply today and take the next step in your leadership journey with us!
Apply today and take the next step in your leadership journey with us!