What are the responsibilities and job description for the Front Office Team Lead position at Natomas Crossing Dental Care?
Company Description Natomas Crossing Dental Care is a family-friendly dental practice serving patients of all ages in the Sacramento, CA area. The team is dedicated to providing comprehensive dental treatments in a welcoming, professional environment. The practice focuses on high-quality care, clear communication, and building long-term relationships with patients. Team members collaborate closely to support both clinical and administrative excellence. Working here offers the opportunity to contribute to a growing practice that values patient comfort and trust.
Role Description The Front Office Team Lead is a full-time, on-site role based in Sacramento, CA. This position oversees front desk operations, including managing patient check-in/check-out, scheduling appointments, and coordinating insurance verification and billing-related inquiries. The Front Office Team Lead supports and guides front office team members, monitors daily workflow, and helps resolve patient concerns promptly and professionally. This role also involves collaborating with clinical staff to ensure smooth communication, supporting patient education on treatment plans, and contributing to practice growth through effective presentation of services. The team lead is responsible for maintaining accurate records, monitoring key performance indicators for the front office, and upholding a positive, efficient, and inclusive environment.
Qualifications
Role Description The Front Office Team Lead is a full-time, on-site role based in Sacramento, CA. This position oversees front desk operations, including managing patient check-in/check-out, scheduling appointments, and coordinating insurance verification and billing-related inquiries. The Front Office Team Lead supports and guides front office team members, monitors daily workflow, and helps resolve patient concerns promptly and professionally. This role also involves collaborating with clinical staff to ensure smooth communication, supporting patient education on treatment plans, and contributing to practice growth through effective presentation of services. The team lead is responsible for maintaining accurate records, monitoring key performance indicators for the front office, and upholding a positive, efficient, and inclusive environment.
Qualifications
- Strong Communication and Customer Service skills to interact effectively with patients, team members, and external partners.
- Team Management and Project Management abilities to lead front office staff, organize daily operations, and implement process improvements.
- Sales skills to confidently present treatment options, discuss financial arrangements, and support patient acceptance of recommended care.
- Previous experience in a dental or healthcare front office, including scheduling and insurance verification, is highly beneficial.
- Proficiency with practice management software, basic office technology, and accurate data entry.
- Demonstrated ability to prioritize tasks, maintain attention to detail, and work in a fast-paced environment.
- High school diploma or equivalent required; additional training or coursework in business, healthcare administration, or a related field is a plus.