Front Office IT Business Analyst (Support)

The Global Markets Business Support and Monitoring IT team is responsible for providing Level 1 functional and technical Support on applications used by Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), Credit Front Office and Support Functions teams.

We are seeking a Front Office IT Business Analyst to support various external and internal applications for trade execution, trade gateways, booking, pricing, P&L and risk management for Global Markets activities. The candidate will primarily be involved in Level 1 Functional Support and will engage in Business Analysis to help implement new features in the supported applications. He/She/They will work closely with Front Office teams and support functions.

The ideal candidate will have knowledge and experience in one or more of the following areas:

• Credit Markets executions (ION), trades and booking gateways for credit bonds, CLO, ABS
• Equity Structured Products trades and workflows including documentation
• Pricing, P&L, and risk management (P&L, greeks and VaR for all asset classes)
• Equity and credit instrument data referential (listed derivatives, securities, indices, and ETF's) RIMES or similar applications

The candidate’s responsibilities will include addressing user support requests, managing incidents, gathering business requirements from traders, and testing new features. Additionally, the candidate will assist in coordinating with IT Development teams (both locally and in Head Office) and in status reporting.

Main responsibilities include:

• Work closely with Trading desks to establish a trust relationship with traders
• Responding to user inquiries and support requests related to IT applications, ensuring timely and effective resolution of issues.
• Logging, tracking, and managing incidents reported by users, ensuring they are resolved or escalated appropriately.
• Collaborating with traders and other stakeholders to gather and document business requirements for application features and enhancements.
• Conducting testing of new features, bug fixes, and system updates to ensure they meet business requirements and function correctly.
• Providing training to users on application functionalities and creating user guides or documentation to assist with application usage.
• Working closely with IT Development teams to communicate user requirements, prioritize issues, and facilitate the implementation of new features or enhancements.
• Monitoring the performance of IT applications to identify and address any issues that may affect user experience or operational efficiency.
• Providing regular updates on the status of incidents, requests, and ongoing projects to stakeholders and management.
• Engaging with Front Office teams to understand their workflows, gather feedback on application usage, and identify areas for improvement.
• Ensuring that all support activities are conducted in compliance with internal policies and industry best practices.

Qualifications

• Bachelor Degree in Computer Science / Finance
• Experience in IT business analysis and/or IT Support Analyst functions for Front Office in the Finance industry
• Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest Rate Derivatives and term structures, Credit bonds, CLO…) and their trade workflows.
• Knowledge and experience in one of the following:
• Equity trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar…)
• Credit Markets Trades and booking gateways
• Structured products trades and workflows including documentation
• Pricing, P&L and Risk management
• Equity and Credit Instrument Data Referential \(Listed Derivatives, Securities, Indices, and ETFs), RIMES of similar applications.
• Knowledge of SQL and FIX
• Strong communication skills.to effectively support the needs of the Front Office teams
• Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications
• Strong customer service focus
• Strong analytical and problem-solving skills
• Detail oriented with the ability to multi-task
• Strong interpersonal and organizational skills
• Knowledge in Agile practices and methodologies is a plus

Natixis is an equal opportunity employer, committed to a workplace free of discrimination. Natixis will not tolerate any form of discrimination based on age, color, mental or physical handicap or disability, pregnancy, marital status, sexual orientation, national origin, alienage, ancestry or citizenship status, race, religion, sex (including sex stereotyping, gender identity, gender expression or transgender status), veteran status, creed, genetic information or carrier status, or any other protected characteristic as established by law.

Respect for all means that we deal with each person as an individual and not as a member of any group. All qualified applicants will receive consideration for employment. Management is expected to provide leadership in supporting the firms EEO program by taking steps to promote EEO in all facets of employment including recruitment, hiring, retention, promotion, performance assessment, and career-development opportunities.

The salary range for the Associate position will be between $115,000 - 145,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.

The salary range for the VP position will be between $145,000 - 180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.