What are the responsibilities and job description for the Now Hiring! Host and Hostess position at Native Grill and Wings?
Native Grill and Wings is not only the Coolest Place for the Hottest Wings, but we are also the coolest place to work! We are currently hiring Host and Hostess at our Greenfield and Baseline Native Grill and Wings in the East Valley. We seek individuals with a strong work ethic, attention to detail and a passion for providing excellent customer service! If you are energetic, enthusiastic, and able to motivate others, we want to meet you!
Responsibilities:
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed