Patient Services Coordinator

Job Type: Full-time (Non-Exempt)

Closing Date: Until Filled

ESSENTIAL DUTIES

• Answers all incoming calls promptly, identifies a triage candidate and effectively refers this patient to the Triage Flow Manager/Patient Navigator. Records and delivers all messages to the appropriate units.
• Provides excellent customer service to patients, staff, and the general public.
• Maintains patient confidentiality according to the HIPAA regulations at all times.
• Maintains a calendar of appointments for the Clinic Providers and Health Promotion by scheduling patient appointments, keeping a “call on-cancellation list”, continual update of patient demographics and insurance status, template updates to cover patient care availability Monday through Friday.
• Establish new patients and help with AHCCCS enrollment as directed.
• Continuously performs data entry into electronic database, NextGen; and provides quantitative and qualitative reports as requested by supervisor.
• Maintains the reception desk and the patient waiting room: Scans, assesses and continuously keeps the waiting room and reception desk clean and orderly throughout the day; At the end of the day a thorough walk through, cleaning and organizing must be completed.
• Maintain the water station in the waiting room for patients. The water station is available for the patients and must be kept clean and available; it includes ordering, stocking of all supplies and water station.
• Maintains an inventory list of office supplies and provides a purchase order request for replacement of office supplies on a routine/scheduled basis. Maintain storage and inventory of adequate supplies and equipment. Receives packages directing the delivery service to the appropriate area and notifies staff of these deliveries. Identifies refrigerated items and promptly informs the flow manager.
• Enters and maintains department’s quality data compilations for reporting purposes. Works with existing data tracking systems to capture all data related to patient registration, ensures health insurance information, and confirms all data related to GPRA, UDS, grant required data through PCCs, NextGen and electronic health and existing systems.
• Receives training and supervision as needed for the same day needs of patients who present to clinic.
• Establishes and maintains relationships internally and externally; including and is not limited to Health Providers and other community agencies for referral and networking purposes
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

High School Diploma or equivalent of 1-2 years of experience in the field or related area. Must be current with required immunization per the NACA HR Policies and Procedures and Infection Control Policy.

KNOWLEDGE, SKILL, AND ABILITIES

• Knowledge of front office and reception principles, practices and techniques sufficient to provide necessary and effective service to patients.
• Excellent oral and written communication skills and interpersonal skills.
• Ability to work in a fast-paced, stressful environment.
• Maintains billing software updates correctly for patient payments, by cash or credit card.
• Skill in the operation of a computer; sufficient to enter, retrieve and work on computer systems.
• Strong phone etiquette.
• Excellent organizational and time management skills.
• Demonstrates satisfactory skill in decision making in accordance with NACA policies and procedures.

• Must complete and submit an NACA, Inc. Employment Application, Letter of Interest, Resume, and Transcripts. Application can be obtained through website www.nacainc.org. Any question, please contact Human Resources at (928) 526-2968. Employer exercises EEOC and Indian preference in accordance with the Indian Preference Act. If you wish to exercise Indian Preference and you are a registered member of a federally or state recognized tribe, attach copy of tribal Certificate of Indian Blood (CIB).