Patient Services Coordinator

Job Type: Full-time (Non-Exempt)

Closing Date: Until Filled

ESSENTIAL DUTIES

• Answers all incoming calls promptly, identifies a triage candidate and effectively refers this patient to the Clinic back office and Behavioral Health Staff. Records and delivers all messages to the appropriate units.
• Provides excellent customer service to patients, staff, and the general public.
• Maintains patient confidentiality according to the HIPAA regulations at all times.
• Maintains a calendar of appointments for the Clinic Providers and Health Promotion by scheduling patient appointments, keeping a “call on-cancellation list”, continual update of patient demographics and insurance status, template updates to cover patient care availability Monday through Friday.
• Establish new patients and provides assistance with AHCCCS enrollment as directed.
• Continuously performs data entry into electronic database, NextGen; and provides quantitative and qualitative reports as requested by supervisor.
• Maintains the reception desk and the patient waiting room: Scans, assesses and continuously keeps the waiting room and reception desk clean and orderly throughout the day; At the end of the day a thorough walk through, cleaning and organizing must be completed.
• Maintain the water station in the waiting room for patients. The water station is available for the patients and must be kept clean and available; includes ordering, stocking of all supplies and water station.
• Maintains an inventory list of office supplies and provides a purchase order request for replacement of office supplies on a routine/scheduled basis. Maintain storage and inventory of adequate supplies and equipment. Receives packages directing the delivery service to the appropriate area and notifies staff of these deliveries. Identifies refrigerated items and promptly informs the flow manager.
• Establishes and maintains relationships internally and externally; including and not limited to Health Providers and other community agencies for referral and networking purposes
• Performs other duties as assigned

MINIMUM REQUIREMENTS

High School Diploma or its equivalent and 1-2 years of experience in the field or related area. Valid driver’s license and submit to a background check. Class I Fingerprint Clearance, CPR, First Aid and HIPAA Certification. BLS Certification and HIPAA Certification. Possess a valid state Driver’s License. Level I Fingerprint Clearance Card (FCC). Must pass a criminal background check investigation in accordance with NACA Policy.

KNOWLEDGE, SKILL, AND ABILITIES

• Knowledge of front office and reception principles, practices, and techniques sufficient to provide necessary and effective service to patients.
• Excellent oral and written communication skills and interpersonal skills.
• Ability to work in a fast-paced, stressful environment.
• Maintains billing software updates correctly for patient payments, by cash or credit card.
• Skill in the operation of a computer; sufficient to enter, retrieve and work computer systems.
• Strong phone etiquette.
• Excellent organizational and time management skills.

• Must complete and submit an NACA, Inc. Employment Application, Letter of Interest, Resume and Transcripts. Application can be obtained through website www.nacainc.org. Any question, please contact Human Resources at (928)526-2968. Employer exercises EEOC, Veteran, Indian preference in accordance with the Indian Preference Act.