What are the responsibilities and job description for the Helpdesk Administrator (Part Time Weekends) position at Native American Technology?
Description
Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the internet-based courseware presented via the JKO Learning Content Management System (LCMS).
***This position is a part time position, with 4 slots within the following Hours of Operation: Friday’s 2300-Sat 1100; Sat 1100-2300; Sat 2300-Sun 1100; and Sun 1100-2300.
Duties and Responsibilities:
- Specific job task includes answering help desk inquiries via phone, email, and web on all JKO supported applications.
- Will be asked to assist customers with specific courseware issues, as well as account inquiries.
- Serve as liaison between staff and the technology department to resolve issues.
- Must also be capable of documenting actions to be reported to government and contract leadership.
- Perform any group related functions as required.
Requirements
- Requires an active secret clearance
- Experience using MS Office products
- Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser.
- Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.
- Must understand how to use portals, Learning Management Systems, etc.
- Must have good verbal and written communications skills.
- Must have poise and confidence to work alone
Desired Qualifications:
- Acceptable Majors: Any Technical field at the bachelor’s level is a plus.
- Experience in using the JKO LCMS; prefer a minimum of 2 years JKO JMO experience, and full working knowledge and rights to the JKO LCMS as a Systems Administrator.
- 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program
- Experience in training military & civilian personnel via computer based and web-based applications;
- Experience in working with Advanced Distributed Learning.