Oregon Health Plan Specialist - AD024

Title: Oregon Health Plan (OHP) Specialist

Location: Various - Gresham, NE Portland, NW Portland -- metro area travel will be required (with gas reimbursement)

Schedule: In-person, Mon - Fri, 8:00am - 5:00pm

Wage Range: $22.47 – $26.41, Non-Exempt, Hourly 

If you are a motivated and dedicated Healthcare System Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Oregon Health Plan (OHP) Specialist supports clients in accessing healthcare coverage by guiding them through enrollment, eligibility, and renewal processes for OHP and the Federal Marketplace. This is a highly interactive role involving daily client contact and frequent communication with state agencies, tribal communities, and partner organizations.

Working closely with internal teams, the OHP Specialist ensures accurate coverage and continuity of care while building trusted relationships with diverse populations. This role combines outreach, case management, and advocacy to help individuals navigate complex systems and access essential health services.

What you will do:

• Serve as a primary point of contact for clients seeking health coverage, providing intake, application assistance, and ongoing support
• Track application status, eligibility, and renewal timelines; follow up to ensure continuity of coverage
• Maintain accurate documentation in electronic health records (EHR) and verify insurance information
• Communicate regularly with Oregon state agencies, health systems, and other partners to resolve application and eligibility issues
• Collaborate closely with internal teams and external community partners
• Conduct outreach efforts, including phone-based outreach and in-person community engagement events
• Build relationships with diverse populations, including Native American/Alaska Native communities, unhoused individuals, and clients in residential and correctional settings
• Educate clients and community members about health insurance options 
• Assist clients in obtaining required documentation (citizenship, tribal heritage, etc.)
• Support applications for additional services such as SNAP, Social Security, and voter registration
• Participate in training NARA staff on OHP and Marketplace processes
• Travel to various sites across the Portland metro area during training and for ongoing outreach
• Perform other duties as assigned

This role requires regular travel throughout the Portland metropolitan area, including visits to multiple sites and participation in community outreach. A willingness and ability to drive between locations is essential. Gas will be reimbursed when traveling during the workday. 

We’re looking for someone who is:

• Open-minded, empathetic, and comfortable working with diverse communities
• Passionate about community engagement and helping people access critical services
• A strong communicator who is confident on the phone and in person
• Relationship-oriented and able to build trust with clients
• Proactive and willing to go above and beyond

We would like to hear from people that have:

• High School Diploma or GED 
• Minimum of two (2) years of experience in an office or administrative environment
• Strong proficiency with Microsoft Word, Excel, and Outlook
• Valid driver’s license, clean driving record, and reliable transportation (mileage reimbursed)
• Ability to pass pre-employment drug screening, criminal background check, and DMV check

Preferred Qualifications:

• Knowledge of the Oregon Health Plan and/or Indian Health Services
• Experience working with Native American/Alaska Native communities
• Familiarity with public benefits systems and healthcare enrollment processes

What’s in it for you?

15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25^th and your Birthday!

Benefits: Employees working 20 hours or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account 
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
3. Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Salary : $22 - $26