OHP Outreach Specialist - AD030

Title: Oregon Health Plan (OHP) Outreach Specialist

Location: Wellness Clinic - 12360 E Burnside St, Portland, OR 97233 -- local travel to other clinics is required (with gas reimbursement)

Schedule: In-person, Mon - Fri, 8:00am - 5:00pm

Wage Range: $22.47 – $26.41, Non-Exempt, Hourly 

If you are a motivated and dedicated Healthcare System Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Oregon Health Plan (OHP) Outreach Specialist serves as a trusted resource for community members seeking access to health coverage and related support services. This position assists eligible individuals and families with enrollment, renewals, and ongoing navigation of the Oregon Health Plan (OHP), Healthy Kids, and health insurance options available through the Federal Marketplace. The Outreach Specialist provides education, outreach, and individualized assistance to diverse populations, including Native American communities, individuals experiencing homelessness, veterans, youth, and other underserved populations.

This role requires frequent participation in community events, health fairs, outreach activities, and partner events throughout the year.

What you will do:

• Screen and assess clients for eligibility for the Oregon Health Plan (OHP), Healthy Kids, and Federal Marketplace health insurance programs.
• Assist clients in completing enrollment, renewal, and recertification applications.
• Educate clients regarding available options and assist them in determining informed healthcare plan selections.
• Verify and track OHP eligibility, enrollment status, and renewal dates.
• Maintain accurate documentation of client interactions, application status, and case activity.
• Represent NARA NW at community events, health fairs, cultural gatherings, school events, medical and houseless outreach activities, powwows, and community partner events.
• Conduct outreach to identify, educate, and assist individuals who may qualify for health coverage and related services.
• Collaborate with team members across multiple NARA NW locations to ensure continuity of services.
• Participate in team meetings, virtual meetings, trainings, and program planning activities.
• Promote positive relationships between NARA NW, community members, partner organizations, and internal departments.

Travel expectations: This role requires regular travel throughout the Portland metropolitan area, including visits to multiple sites and participation in community outreach. A willingness and ability to drive between locations is essential. Gas will be reimbursed when traveling during the workday. 

We’re looking for someone who is:

• Open-minded, empathetic, and comfortable working with diverse communities
• Passionate about community engagement and helping people access critical services
• A strong communicator who is confident on the phone and in person
• Relationship-oriented and able to build trust with clients
• Proactive and willing to go above and beyond

We would like to hear from people that have:

• Minimum one (1) year of community outreach, community engagement, customer service, or related experience.
• Minimum two (2) years of experience in an administrative, healthcare, social services, or office environment.
• Experience working with diverse populations, including Native communities, BIPOC individuals, veterans, youth, and individuals experiencing homelessness.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams. Ability to maintain confidentiality and professional boundaries.
• Valid driver's license, clean driving record, and ability to travel locally.
• Pass required background check and pre-employment drug screening.

Preferred Qualifications:

• Experience working within the Native American/Alaska Native community
• Knowledge of Oregon Health Plan, Medicaid processes, and Federal Marketplace enrollment.
• Knowledge of Tribal health programs, Indian Health Service, and Native American community resources.
• Experience with healthcare enrollment, resource navigation, case management, or social services.

What’s in it for you?

15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25^th and your Birthday!

Benefits: Employees working 20 hours or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account 
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
3. Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Salary : $22 - $26