Program Coordinator (CMA)

Duties and Responsibilities:

Administrative Support:

• Greet and assist clients in a professional and courteous manner.
• Answer phone calls, schedule appointments, and manage the clinic's calendar.
• Maintain electronic and paper filing systems, ensuring accuracy and efficiency.
• Manage correspondence, including emails, letters, and faxes.

Assistance with Office Management:

• Support the Clinic Manager in overseeing daily operations and workflow.
• Assist in the training and supervision of administrative staff.
• Help implement office policies and procedures to improve efficiency.
• Monitor inventory levels and send in purchase requests for office supplies as needed.
• Ensure compliance with healthcare regulations and maintain confidentiality of patient records.

Collaboration and Communication:

• Liaise with therapists, clinicians, and other staff members to coordinate patient care.
• Communicate effectively with clients, providing information and assistance as required.
• Collaborate with external vendors and service providers to resolve issues and ensure smooth operation of office equipment and facilities.

Problem Solving and Decision Making:

• Identify and address operational challenges proactively, seeking input from management as needed.
• Exercise sound judgment and discretion in handling sensitive information and resolving conflicts.
• Take initiative to implement improvements and streamline processes to enhance overall efficiency.

Qualifications:
Education & Certification:

• Certified Medical Assistant (CMA) is required.
• Medical Assistant experience is required.

Experience:

• Minimum of 1-2 years of experience working in a medical office or behavioral health setting.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Experience with psychiatric or behavioral health patients, particularly those with treatment-resistant depression, is preferred

Skills & Abilities:

• Strong organizational skills with the ability to manage scheduling and patient flow efficiently.
• Excellent communication and interpersonal skills for working with patients, families, and healthcare providers.
• Compassionate and empathetic attitude toward patients undergoing mental health treatment.
• Ability to remain calm and professional during potentially stressful situations.
• Proficiency with electronic health records (EHR) systems.

Salary : $20 - $26