Senior Facility Operations Manager

POSITION: Senior Facility Operations Manager
DEPARTMENT: Administration
LOCATION: Native American Health Center, Inc. (NAHC)
East Bay Sites: 2920, 2950, 3001, 3124 International Blvd., Oakland, CA
REPORTS TO: Chief Administrative Officer
HOURS: Full Time, 40 hours per week, 100% FTE, Evenings and Weekends as needed
STATUS: Non-Union, Exempt

POSITION SUMMARY

The Senior Facility Operations Manager (SFOM) manages the maintenance, safety, and operational efficiency of NAHC Oakland’s health clinic facilities. This role ensures compliance with healthcare regulations, manages building systems (HVAC, plumbing, electrical), oversees janitorial and security services, and implements preventative maintenance programs. The SFOM collaborates with clinical and administrative leadership to support patient care through effective space planning, renovation projects, and emergency preparedness. The SFOM will directly supervise the Oakland Site Operations Managers, Facilities Manager and Maintenance worker.

The Native American Health Center is an accredited institution and adheres to the standards of excellence by the Accreditation of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

POSITION SUMMARY
The Senior Facility Operations Manager (SFOM) manages the maintenance, safety, and operational efficiency of NAHC Oakland’s health clinic facilities. This role ensures compliance with healthcare regulations, manages building systems (HVAC, plumbing, electrical), oversees janitorial and security services, and implements preventative maintenance programs. The SFOM collaborates with clinical and administrative leadership to support patient care through effective space planning, renovation projects, and emergency preparedness. The SFOM will directly supervise the Oakland Site Operations Managers, Facilities Manager and Maintenance worker.

DUTIES AND RESPONSIBILITIES
    Facility, Maintenance and Security: 
1.    Oversee facilities and maintenance staff, ensuring that a clean and safe environment is maintained in accordance with clinic standards.  Directs training of managers and employees in best practices for maintenance work, service and safety standards, and local laws and regulations.  
2.    Monitor daily building operations of all systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management to ensure reliability. Regularly visits all NAHC East Bay sites to monitor compliance and facilitate efficient operation standards.
3.    Provide oversight of building security, including direct supervision of the security personnel. Serve as the primary point of contact for the security company and ensure that service delivery aligns with NAHC standards.
4.    Track and manage work orders by leading regular meetings with the Facilities Manager and Maintenance Worker to delegate tasks appropriately, scheduling work orders and monitoring through completion. 
5.    Schedule and oversee external contractors and vendor projects through completion (electricians, plumbers, roofers, painters, landscapers, etc.). Maintain vendor relations to facilitate quick resolution of facilities issues.
6.    Manage facility and maintenance projects in coordination and communication with appropriate staff.
7.    Oversee efforts to proactively forecast and plan routine building maintenance (painting, parking lot, roof, HVAC, carpet cleaning, floor care etc.). Make recommendations to streamline and improve the facilities infrastructure and systems.
8.    Oversee and monitor facilities operations budget; procure and analyze inventories, supplies, equipment, project estimates, maintenance work and make requests for expenditures as needed.
9.    Must be available to respond to facilities-related emergencies outside of regular business hours, including evenings and weekends, as needed.
10.    Property and tenants: 
11.    Serve as a high-level liaison between residential Property Managers and NAHC for property related issues.  Establish consistent, proactive, and efficient methods of communication regarding ongoing maintenance, significant construction/facilities issues as well as a system for reporting and responding to facilities issues. 
12.    Compliance and risk management: 
13.    Serve as administrator responsible for East Bay site safety and compliance standards, work closely with NAHC’s Compliance staff to meet NAHC’s and regulatory agency requirements.
14.    Oversee safe and cost-effective hazardous waste management procedures in coordination with site administrative staff.
15.    Responsible for ensuring East Bay Site Emergency Disaster Response and Safety Programs are implemented and sustained with guidance from NAHC’s administrative compliance staff.
16.    Collaborate with the Compliance Associate and Site Operations Managers to ensure annual safety trainings, drills and walkthroughs at East Bay sites are scheduled and completed for the promoting of a culture of safety and preparedness. 
17.    Ensure East Bay sites maintain compliance with regulatory requirements and are prepared for audits and inspections.
18.    Ensure annual East Bay site building inspections are completed, lists of corrections are noted, oversee quarterly walk-throughs and ensure corrective action plan is completed with guidance from NAHC’s administrative compliance staff.
19.    Work with Directors and Safety Committee in the follow up, tracking and close-out of facility related Unusual Occurrences.
20.    Participate in other Quality Control related assignments and opportunities when needed.
21.    Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. 
22.    HUMAN RESOURCES
23.    Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department.
24.    Effectively lead and retain staff under direct supervision by fostering a team environment and providing opportunities for staff to develop new skills.
25.    Act as the site HR liaison between supervisors, new employees, and HR.
26.    Support supervisors onsite with new hire onboarding activities as needed and requested. 
27.    At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
28.    Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices. 
29.    Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
30.    Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
31.    Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. 
32.    HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer. 
33.    Work well under pressure, meet multiple and often competing deadlines.  
34.    At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
35.    Other duties as assigned by Supervisor.
 

MINIMUM QUALIFICATIONS
37.    Bachelor’s degree, Facility Management Certification or related experience. 
38.    Seven years of experience in progressively more responsible facilities/maintenance 
39.    positions with a proven track record of effective staff supervision and project management.
40.    Possession of Guard Card or ability to obtain one within 6 months of hire is required. Must be able to meet the Guard Card eligibility requirements listed on the Bureau of Security & Investigative Services. Must be able to maintain a valid Guard Card during employment.
41.    Significant dexterity of hands and fingers to operate custodial equipment, power tools and 
42.    manipulate objects.
43.    Sitting, standing or walking for extended periods of time and on uneven ground
44.    Regular lifting, carrying, pushing, pulling and/or moving moderate to heavy objects
45.    Reaching overhead, above/below shoulders, and horizontally to retrieve and store 
46.    equipment and supplies
47.    Bending at the waist, kneeling, crouching, and crawling
48.    Climbing, balancing, and working at heights 
49.    Must be able to communicate effectively, both written and verbally, with varying audiences.
50.    Ability to work collaboratively with a broad range of constituents.

PREFERRED QUALIFICATIONS
52.    Knowledge of environmental, health, and safety regulations, including the ability to review, understand and interpret regulatory standards.

Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees.  We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.

Note to Applicants:  Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment.
Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment.  Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. 

EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.    
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA):  Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations.   Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Salary : $109,866 - $132,995