What are the responsibilities and job description for the Case Manager - Behavioral Health (Outpatient) position at Native American Connections?
Join Our Team at Native American Connections!
Who We Are:
Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care
grounded in respect and tradition.
Our Mission:
Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing
Who We Are:
Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care
grounded in respect and tradition.
Our Mission:
Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing
throughout the communities we serve.
Why Work With Us?
When you join NAC, you're not just taking a job — you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures.
What We Do:
Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
Affordable Housing: Safe, stable, and supportive housing options — from transitional housing to permanent low-income housing.
Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.
Our Values:
Health & Wellness | Quality | Accountability | Growth | Interconnectedness/Belonging | Community
Now Hiring:
We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership.
If you’re passionate about social change, cultural advocacy, and serving diverse communities with dignity and care — NAC is the place for you.
Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization
Apply Today & Make a Difference Tomorrow:
Visit https://www.nativeconnections.org/careers-at-nac/ to view open positions and join our circle of care.
Why Work With Us?
When you join NAC, you're not just taking a job — you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures.
What We Do:
Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
Affordable Housing: Safe, stable, and supportive housing options — from transitional housing to permanent low-income housing.
Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.
Our Values:
Health & Wellness | Quality | Accountability | Growth | Interconnectedness/Belonging | Community
Now Hiring:
We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership.
If you’re passionate about social change, cultural advocacy, and serving diverse communities with dignity and care — NAC is the place for you.
Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization
Apply Today & Make a Difference Tomorrow:
Visit https://www.nativeconnections.org/careers-at-nac/ to view open positions and join our circle of care.
Case Manager
Location: 337 E Virginia Ave, Phoenix AZ 85004
Hours: M-F 8am - 5pm
POSITION SUMMARY:
Under the direct supervision of the Clinical Supervisor, the Case Manager ensures coordination and continuity of care. Provides skill training and development, intake assessment, facilitates groups, connects clients to community resources, and provides coordination of care.
RESPONSIBILITIES:
- Completes initial intake/assessments for new clients and completes all related paperwork in a timely manner.
- Assists with or facilitates health promotion, psychoeducational and skills training groups; provides individualized case management to Outpatient (Integrated Health) clients.
- Updates Treatment plans for clients, as needed.
- Completes clinical documentation on daily basis including but not limited to group and individual progress notes, intake and discharge documentation.
- Assists with development of individual and client cultural competencies.
- Provides support around addressing Social Determinants of Health needs including documentation of:
- Workforce development, helping with resumes, interviews as indicated by client need.
- Referrals for all necessary basic needs, supplies, i.e., medical appointment, eyeglasses, and other aids.
- Referral for services for housing, employment, job training, etc.
- Assist with transportation resources as needed.
- Assist in obtaining benefits such as with applications for food stamps, GA, AHCCCS.
- Assists in making community referrals and support.
- Assists clients in completing the housing interest form and VI-SPDAT
- Assists with coordination of care amongst treatment team and referral sources and multidisciplinary team, including Adult Recovery Team meetings.
- Provides coverage for Front Desk as needed.
- Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
- Completes duties using trauma informed care principles.
- Other duties as assigned.
- Interpersonal Communication
- Collaboration and Teamwork
- Screening and Assessment
- Care Planning and Care Coordination
- Quality of Work/Intervention
- Cultural Competence and Adaptation
- Systems Oriented Practice (Work Efficiency/ Punctuality/Attendance)
- Productivity
- Practice-Based Learning and Quality Improvement
- Informatics
- Initiative/Resourcefulness
- Dependability
- Professional Behavior- Attitude/Enthusiasm
- Bachelor’s degree in behavioral health field preferred; or
- Associates of Arts Degree in behavioral health field and 2 years’ experience in licensed facility; or
- Associates of Arts Degree with LSAT AzBBHE license; or
- High school diploma or GED and 4 years’ experience in a licensed facility; or
- High school diploma or GED and 18 hours credit in related field and 2 years’ experience in a licensed facility; and
- Possess and maintain a valid Arizona driver’s license and
- Fingerprint Clearance Card
- Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
- Demonstrate excellent written and oral communication skills.
- Excellent customer service skills.
- Must demonstrate critical thinking, problem- solving and organizational and time management skills.
- Proficiency in electronic health record systems
- Must be able to work well with others in a team approach.
- Understand the dynamics of chemical dependency and demonstrate the ability to integrate the knowledge for practical application.
- Must understand the recovery process of the chemically dependent individual.
- Experience in working with the Native American population preferred.
- Know the economic, educational and social problems of Native Americans and referral sources available, preferred.
- MS Office proficiency
- Bilingual- Spanish desired
PHYSICAL DEMANDS:
- Able to sit, stand walk with/ without accommodations.
NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.
DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.
DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.