Patient Advocate

SUMMARY:

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. About 50% of this position will be focused on assisting patients in addressing social issues including health insurance, transportation and housing.

DUTIES AND RESPONSIBILITIES:

• Responsible for care coordination tasks as directed by the Patient Advocate Supervisor; including finding resources and working with patients to identify and resolve the barriers that prevent them from completing medical, dental, and behavioral health treatment plans
• Responsible for acting as a social resource expert at NACC assisting providers and other staff with patient’s social needs
• Acts as part of the outreach team promoting NACC in the community; attend community health fairs, events and expos, to share information, promote NACC services and improve community health
• Works to enroll uninsured patients for medical insurance and maintains up-to-date community resources
• Meets with patients in the clinic to assess and assist with the patient's social needs— performs both in reach and outreach to connect patients to social services
• Acts as an advocate for patients and works to promote community health needs
• Performs other related duties as assigned by management.
• Drives patients to and from appointments as needed in the NACC clinic van (No CDL required)
• Communicates with patients, registration staff, clinic staff and co-workers to ensure that patients have safe transportation to clinic appointments
• Coordinates transport activity including pick-ups, returns, will-calls, discharges and transfers
• Understands NACCs transportation policy and possess knowledge of patient needs, limitations, and transportation options

QUALIFICATIONS:

• Associate's degree (A. A.) or equivalent from a two-year College or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience
• Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook);
• Active Minnesota Driver’s License and clean driving record
• Experience driving a commercial vehicle preferred
• Work Experience in a non-for-profit and healthcare preferred
• Ability to work in a diverse culture preferred
• Experience working within the Native American community preferred