Housing Manager

Job Description

The Housing Manager will lead the development, implementation, and growth of NACC’s housing program. This role will oversee the launch and ongoing management of NACC’s responsibilities within the mixed-use clinic and affordable housing project opening in September, including management of the waitlist and supportive services for Project Based Section 811 units.

This position is strategic and operational. The Housing Manager will build internal systems, supervise staff, manage housing related grants, and strengthen NACC’s organizational expertise in housing navigation and coordinated entry. The role will work closely with patient advocates, operations, and clinical teams to ensure community members receive coordinated, culturally grounded, and trauma informed housing support.

Key Responsibilities

• Design and implement NACC’s housing services program, including policies, workflows, documentation standards, and compliance systems
• Manage the Section 811 waitlist process, eligibility verification, tenant selection coordination, and supportive service delivery for the11 project-based unit
• Supervise, coach, and develop a team of 2 to 3 housing or case management staff, including hiring, onboarding, performance management, and workload oversight
• Build NACC’s internal expertise in coordinated entry, emergency assistance programs, rental subsidies, housing stabilization, and community housing resources
• Ensure high-quality, person-centered case management and resource navigation services for both housing residents and community patients
• Develop strong working relationships with property management, county and state housing agencies, coordinated entry partners, and community-based organizations
• Monitor program outcomes, track service utilization, and partner with leadership to develop dashboards and performance indicators
• Oversee housing related grants and contracts, including compliance, reporting, budgeting collaboration, and sustainability planning
• Identify opportunities for program expansion and additional housing funding aligned with NACC’s strategic goals
• Partner with clinical and operations leadership to integrate housing services into team workflows
• Maintain up to date knowledge of HUD regulations, Section 811 requirements, and local housing policy changes
• Support crisis response related to housing instability, eviction prevention, or safety concerns in collaboration with internal and external partners

QUALIFICATIONS

Required:

• Minimum 3-5 years of experience in affordable housing, supportive housing, homelessness response systems, or housing resource navigation
• Minimum 2 years of supervisory experience
• Experience navigating coordinated entry and rental assistance systems
• Experience managing grants or government funded programs

Preferred:

• Experience with Project Based Section 811 or similar supportive housing models
• Experience in healthcare or integrated care settings
• Experience working with Native American or urban Indigenous communities
• Bachelor’s degree in social work, public administration, public health, or related field.