Sales & Customer Support Specialist (Metallurgical)

Sales & Customer Support Specialist (Metallurgical)
Sharpsville, PA
 
Onsite
Permanent/Direct Hire
Full Benefits
Relocation Assistance Available
$65,000- $80,000
 
 
A specialty metals manufacturing facility in Sharpsville, PA is seeking a Metallurgical Sales and Customer Support Specialist to provide technical and commercial support to clients, manage order lifecycles, and partner closely with internal operations.

Key Responsibilities

• Technical & Commercial Support: Field client inquiries regarding alloy grades, specifications, availability, and lead times; provide technical guidance via phone and email.
• Quotations & Order Entry: Partner with sales leadership to review RFQs, evaluate technical customer specifications, generate accurate quotes, and process incoming orders.
• Cross-Functional Coordination: Act as the liaison between customers and internal teams, including Quality, Production, Laboratory, and Scheduling.
• Order Tracking & Fulfillment: Monitor jobs through production, scheduling, and shipment to deliver proactive order status updates and resolve customer concerns.

Qualifications

• Education: Bachelor's degree in Metallurgical Engineering, Materials Science, Engineering, Chemistry, or a related technical discipline.
• Experience: Open to strong entry-level graduates or professionals with 1-4 years of relevant technical/manufacturing experience.
• Technical Skills: Strong foundational knowledge of metals, alloy systems, and industrial manufacturing processes.
• Core Competencies: Clear verbal and written communication skills, detail-oriented order management, and effective organizational abilities.