What are the responsibilities and job description for the Referral Coordinator position at Nationwide Medical, Inc.?
We have a terrific opportunity for a Referral Coordinator who wants to join our team in our Tulsa, OK office. This position will operate independently as the sole on-site representative in the office.
As a Referral Coordinator…
You will be the enthusiastic voice who will assist our inside and outside sales representatives, and their corresponding sleep apnea referral partners. The ideal candidate is a highly motivated, problem-solving, customer service extraordinaire.
Bilingual is preferred and having Brightree experience is a plus!
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Job Location: Tulsa, OK 74145 (In-Office)
What You’ll Do
- Act as the main point of contact for all assigned intake patients and referral partners.
- Serve as the liaison between referral partners, patients, internal departments, and sales representatives.
- Conduct frequent outreach (calls and emails) to obtain necessary medical records, insurance information, and documentation, providing high-level customer service to referral partners
- Deliver timely and accurate information to referral sources and patients via phone, email, and reporting.
- Provide accurate, real-time updates to Sales and Payor teams.
- Maintain positive and professional relationships to secure participation in Nationwide’s follow-up care program.
- Assist with order management and processing for new accounts through our systems database.
- Re-engage inactive referral sources
- Utilize multiple CRM systems for tracking patient intake status and documenting key interactions between sales and intake teams
- Other duties as assigned
How You’ll Stand Out
- Strong customer-service oriented phone presence
- Excellent written communication skills required
- Ability to work in a fast-paced environment, troubleshooting issues with a high sense of urgency
- Proficiency with a computer and working knowledge of Microsoft Office applications
- Healthcare/DME experience helpful, but not required
- Knowledge of Brightree is a plus!
- High school graduate or GED required
Compensation: $21.00-24.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Brightree: 1 year (Preferred)
- DME/Healthcare: 1 year (Preferred)
- Account management: 1 year (Required)
- Referral coordination: 1 year (Required)
Language:
- Spanish (Preferred)
Location:
- Tulsa, OK 74145 (Preferred)
Ability to Commute:
- Tulsa, OK 74145 (Required)
Work Location: In person
Salary : $21 - $24