What are the responsibilities and job description for the Customer Service Representative position at Nationwide Medical, Inc.?
Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc., as a Customer Service Representative in our Tulsa, OK office.
About Nationwide Medical, Inc.
We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact on the lives of those who need our help.
Don’t have the experience? Don’t worry.
We’ll put you through a hands-on training course to get you the knowledge you need to succeed.
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
As a Customer Service Representative…
You will be the enthusiastic voice who will assist our patients and provide support for day-to-day company operations. The ideal candidate is a high-performing, problem-solving, outbound-dialing extraordinaire.
Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Job Location: 4853 S. Sheridan Tulsa, OK 74145 (In-Office)
Hourly Rate: $21.00-$24.00
What You’ll Do
- Direct incoming calls, voicemails, route after-hours calls and emails from patients, vendors, etc., and respond when able, ensuring customer satisfaction with expediency
- Respond to incoming calls regarding patient issues, including but not limited to resolve customer complaints, assisting patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving mask issues and machine/technical issues
- Greet customers warmly and ascertain problem or reason for calling both promptly and thoroughly
- Assist patients through patient app, email and/or website chat, real time during business hours
- Respond to patient survey responses to resolve patient issues
- Review and respond to patient customer service voicemail queues
- Process equipment transactions
- Utilize computer technology to handle high call volumes
- Educate the customer where applicable to prevent the need for future contacts and document interactions through
- contact tracking
- Work with manager to ensure proper customer service is being delivered
- Other duties as assigned
How You’ll Stand Out
- High School graduate or GED required
- 1-2 years of customer service experience, preferably in healthcare environment
- Excellent customer service skills (ability to handle sensitive/challenging communications)
- Demonstrated passion for excellence with respect to treating and caring for patients
- Ability to prioritize workload with frequent interruptions
- Ability to work in a fast-paced environment
- Has a pleasant, patient and friendly attitude
- Problem-solving skills required
- Ability to communicate effectively both verbally and in writing
- Strong detail orientation and communication/listening skills including follow up
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Working knowledge of Microsoft Office applications
- Must be able to remain in a stationary position
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Is goal-oriented and people-friendly
- Has the skill to prioritize and learn quickly
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 1 year (Required)
- healthcare: 1 year (Preferred)
Location:
- Tulsa, OK 74145 (Preferred)
Ability to Commute:
- Tulsa, OK 74145 (Preferred)
Work Location: In person
Salary : $21 - $24
