What are the responsibilities and job description for the Front Desk Agent position at Nationwide Hotel and Conference Center?
The Nationwide Hotel and Conference Center located in Lewis Center is searching for a Front Desk Agent to join our team!
Our attractive compensation package includes a competitive salary, medical, dental, vision, company paid life, 401k with match, STD/LTD, and many more supplemental plans.
Other perks and benefits! Come work with us and you'll receive dining and travel discounts, special offers from our business partners, use of the hotel gym, 5 free nights in the hotel each year for your friends or family, dry cleaning discounts, discounts on shoes, free parking, free employee meals, etc. Not to mention all of the smiles, laughs, and good times that are always complimentary.
Nationwide Hotel and Conference Center primarily caters to large groups coming together for weddings, training classes, and corporate events. Because of this dynamic, every group and every day is different! We are looking for positive, outgoing, and guest-focused individuals that enjoy taking care of our guests. You will be part of a team that is responsible for a wide array of tasks including: welcoming our guests, ensuring that their billing is correct, giving them directions around our 15-acre campus, recommending dining and activities in the surrounding areas, making reservations, responding to emails, and communicating with other departments to ensure that our guest’s stay is smooth from start to finish.
Job Summary:
Front Desk Agents provide service to any guest checking in or checking out of the hotel. In addition, the GSR provides information to amenities and services provided by the property to the guest and will take reservations information.
Essential Functions:
1. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- The Guest Service Agent accurately and efficiently checks in and out guests using a computer system, input rooming lists and transportation requests. Efficiently and effectively maintain the Front Desk Outlook mail box and respond accordingly. Assist guests as requested, answer telephones and make reservations; sell rooms, sell the hotel and send correspondence to guests.
- Follows the proper Standard Operating Procedures (SOP) in regard to cash handling.
- Pleasant, well groomed, neat and clean hands and nails, conservative jewelry and hairstyle, pleasant and professional, neatly trimmed beard or mustache, if applicable.
- Friendly, positive, professional, dependable, loyal, team and service oriented, interested in job and guests, willing to learn.
- Honest, able to efficiently and accurately operate the computer keyboard, organize and plan, detail orientated, willing to help guests, people oriented, patience, basic arithmetic, stamina to stand for long periods of time.
- Good Grammar, strong verbal skills, legible handwriting, able to effectively communicate with guests both verbally and in writing, pleasant phone voice.
- Basic understanding of guests’ needs, desires and methods of servicing to the guests’ satisfaction, adaptable to change.
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.
Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
- Position requires standing during duration of shift.
- Position does require occasional assistance with luggage for guest up to 20 lbs.
Qualifications, Education, Experience, Skills, and Abilities:
1. High School or equivalent
2. Skills required in Excel, Word, Microsoft office. Maestro PMS preferred but not required
The Nationwide Hotel & Conference Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.