What are the responsibilities and job description for the Bilingual Collections Specialist position at NATIONWIDE CREDIT CORPORATION?
Bilingual Collections Specialist (Spanish/English)
On-Site | Alexandria, VA | Full-Time | $18–$23/hr. Based on experience Commission.
Who We Are
Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service.
Who We're Looking For
We’re seeking a Bilingual Collections Specialist (Spanish/English) to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you.
When Does Training Start?
• Training starts this June—don’t miss this opportunity!
• Monday to Friday, 8:00 AM – 5:00 PM.
• One scheduled Saturday per month, 9:00 AM – 1:00 PM.
• On-site position at our Alexandria headquarters (potential remote opportunity based on performance).
What You’ll Do
• Make outbound calls to assist consumers in resolving their delinquent accounts.
• Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request.
• Maintain notes of collection activities in FACS Workstation.
• Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
• Following the account guidelines outlined in documents/training materials.
• Balancing the effective utilization of on-phone, wrap-up, wait, and talk time.
• Achieving production goals.
• Demonstrating precise client understanding.
• Ensuring monthly compliance reports meet acceptable standards.
• Promptly and effectively addressing account and departmental needs and issues.
• Adhering to Federal and State laws as well as company policies in daily operations.
• Fulfilling any additional duties as assigned.
Experience and Desired Skills
• High School Diploma or GED required.
• Fluent in both Spanish and English (written and verbal).
• 2–5 years of similar or related collections experience.
• Excellent communication and negotiation skills.
• Ability to identify solutions that enhance productivity and improve services.
• Strong attention to detail and organizational abilities.
• Independent work ethic with a team-player attitude.
• Ability to listen actively and respond with empathy and professionalism.
Compensation & Benefits
• Hourly rate: $18.00–$23.00, based on experience.
• Monthly commission potential.
• Comprehensive benefits package:
- 401(k).
- Medical, Dental and life insurance.
- PTO and company-designated holidays.
- Supportive team environment and growth opportunities.
Why Choose NCC?
Join a thriving company where your voice matters and your success is recognized. At NCC, we’re more than just a call center—we’re a company focused on growth, integrity, and making a difference in the financial lives of others.
Salary : $18 - $23