What are the responsibilities and job description for the Service Manager – Commercial Roofing (Westford, MA) position at NATIONS ROOF LLC?
Technical | Estimating | Field Leadership | Customer-Facing | Fast-Paced
This role is based out of our Westford, MA location and requires daily presence.
About Nations Roof
Nations Roof is a leading national commercial roofing contractor delivering reliable, cost-effective solutions across all major roofing and waterproofing systems. We focus on safety, quality, and long-term asset performance through both project work and ongoing maintenance programs.
Position Summary
The Service Manager leads day-to-day service operations, including repairs, maintenance, and small projects, while driving team performance, customer satisfaction, and financial results. This role partners with senior leadership to grow territory revenue and manage P&L.
Key Responsibilities
- Lead service sales reps and field crews (repairs, maintenance, install)
- Manage scheduling, dispatch, and daily field operations
- Oversee service contracts and customer relationships
- Resolve technical and customer issues
- Monitor KPIs, improve performance, and drive accountability
- Manage budgets, P&L, invoicing, and cost controls
- Hire, train, and develop team members
- Identify and grow service and maintenance opportunities
Qualifications
- 5 years commercial roofing experience (TPO, PVC, EPDM, BUR, Mod Bit, Metal, Coatings)
- Leadership experience managing crews or service teams
- Strong estimating (repairs, replacements, surveys, maintenance)
- Work Order/spec reading and project management skills
- Knowledge of codes, safety (OSHA), and system design
- Strong communication, organization, and problem-solving skills
- Proficient in Microsoft Office and field technology
Compensation & Benefits
- Salary incentive
- Company vehicle or car allowance, phone, computer
- Medical, dental, vision, life, disability
- Paid time off holidays
- 401(k) with match
This job description outlines the general nature and level of work and is not a complete list of all responsibilities.
Candidates must be able to perform essential duties with or without reasonable accommodation.
Nations Roof is an Equal Opportunity Employer and a Drug-Free Workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, genetic information, or other protected status.
No recruiters.
Must be authorized to work in the U.S.
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