What are the responsibilities and job description for the Commercial Roofing Service Manager position at NATIONS ROOF LLC?
Nations Roof is one of the largest and fastest-growing commercial roofing contractors in the United States. We are seeking an experienced Service Manager to lead and grow our commercial roofing service operations in the greater MidAtlantic market.
This is a leadership role for a highly organized, customer-focused professional who thrives in a fast-paced environment and understands how to drive service excellence, operational efficiency, and team performance.
What You'll Do- Lead daily service and maintenance operations for commercial roofing customers
- Manage and support Service Technicians, Foremen, and field personnel
- Oversee scheduling, dispatching, inspections, repairs, and preventative maintenance programs
- Build strong customer relationships and ensure exceptional service delivery
- Prepare repair proposals and support service sales growth
- Monitor job profitability, productivity, and operational performance
- Maintain a strong focus on safety, quality, and customer satisfaction
- Proven experience managing commercial roofing service operations
- Strong understanding of commercial roofing service, maintenance, leak response, and repair work
- Ability to lead teams and manage multiple priorities in a fast-paced environment
- Exceptional customer service and relationship management skills
- Experience with estimating, scheduling, dispatching, and operational oversight
- Strong communication, problem-solving, and organizational abilities
- Commercial construction or reroofing experience is a plus, but this role is primarily service and maintenance focused
- Competitive compensation package
- Performance-based bonus opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with company contribution
- Paid Holidays and PTO
- Career advancement opportunities with a national industry leader
If you're a results-driven leader with a passion for customer service, operations, and commercial roofing, we'd like to hear from you.
Apply today to join the Nations Roof team in Baltimore, MD.
Nations Roof is an Equal Opportunity Employer and a Drug-Free Workplace.
NO RECRUITING AGENCIES.
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Salary : $90,000 - $115,000