What are the responsibilities and job description for the Manager, Contact Fill position at National Vision Administrators (NVA)?
Contact Fill is a trusted online destination for discounted brand-name contact lenses. We offer a seamless shopping experience with easy one-step reorder and fast, free shipping on annual orders. Primarily serving clients and members of our sister companies, BeneCard PBF, Benecard Services LLC, and National Vision Administrators, we ensure reliable, high-quality service. With a 100% satisfaction guarantee, Contact Fill is committed to delivering quality products and exceptional customer care every time.
The Manager, Contact Fill is responsible for leading the day-to-day operations of the Contact Fill department, ensuring efficient order fulfillment, exceptional customer service, inventory accuracy, and team performance. This is a hands-on leadership role that combines operational oversight with direct involvement in order processing, prescription verification, customer support, and fulfillment activities.
Work Schedule: Onsite Only - Monday-Friday 8:30am-5:00pm
Essential Responsibilities
- Educate customers on available vision plan benefits and coverage options, helping them maximize eligible allowances and make informed purchasing decisions.
- Lead, train, coach, and support Contact Fill team members.
- Oversee daily operations including prescription verification, order processing, inventory management, fulfillment, and shipping.
- Develop and improve processes, procedures, and workflows to increase efficiency, accuracy, and customer satisfaction.
- Manage the specialty contact lens sales and dispensing program.
- Serve as the primary point of escalation for customer concerns, product issues, and service-related matters.
- Maintain relationships with manufacturers and vendors, including monitoring pricing, rebates, and service levels.
- Coordinate product pricing updates and submit operational reports and invoices as required.
- Monitor inventory levels, product availability, and fulfillment accuracy.
- Participate in and oversee the order lifecycle, including authorizations, claims processing, invoicing, purchasing, and shipment coordination.
- Review operational data, identify trends, and recommend improvements to support business objectives.
- Collaborate with leadership on departmental initiatives, policies, and strategic goals.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Minimum of two (2) years of optical industry experience required.
- Two to three (2-3) years of management or supervisory experience required.
- Experience with optical concepts and contact lens products required.
- Proficiency with Microsoft Office with advanced Microsoft Excel skills required.
- Ability to interpret contact lens prescriptions preferred.
- Strong leadership, organizational, and time management skills.
- Ability to recognize trends and stay informed on industry developments.
- Experience in using business computer systems and software applications.
- Strong communication, customer service, and problem-solving skills.
- Willingness to travel as needed.
About Benecard and our affiliated companies:
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.
Website: http://www.benecard.com
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.
Website: http://benecardpbf.com
For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.
Website: http://www.e-nva.com
We are an equal opportunity employer